My car battery went out suddenly. The car was brought to Ford of Upland and although Kim is wonderful and the team members are polite, they had no eta on my car completion. I had no way to get to work and could not afford a rental. The car took a month to be completed and despite my attempts to ask for assistance with a loaner, the dealer wanted to charge me 30 a day. I feel that if a customers car is going to be kept for a long period of time, out of consideration for the customer a loaner should be provided with no charge. The car was fixed and we are happy with the repair, but were put in a difficult financial hardship because of it.
7/29/2018
RON V. VERIFIED CUSTOMER
Kim is great to deal with, the whole team over in the service department is getting better with customer service throughout the past few years. Nice work.
7/29/2018
Howard C. VERIFIED CUSTOMER
Always does a great job!!’
7/29/2018
DEBBIE B. VERIFIED CUSTOMER
Kim was great. We came before opening time, she came out and wrote us up so we could get to work on time. The service was completed early and the car wash was great.
7/28/2018
Patricia E. VERIFIED CUSTOMER
Kim went the extra mile to be sure my car was taken care of and made my experience high above my expectations. Because if the care she showed I will be sure to highly recommend Ford of Upland. THANKS KIM FOR THE PERSONAL SERVICE. YOU'RE THE BEST!!
7/28/2018
SCOTT Y. VERIFIED CUSTOMER
Great service and will continue service in the future
7/28/2018
RYAN M. VERIFIED CUSTOMER
Car was there for three days and nothing was fixed.
7/28/2018
MELVIN B. VERIFIED CUSTOMER
Work on the car and keys was Excellent. Thank you very much. Mel Butler
7/27/2018
CHRISTY W. VERIFIED CUSTOMER
Eric was fast professional and very kind. I will be taking my Ford there from now on!
7/27/2018
THOMAS H. VERIFIED CUSTOMER
Thanks for letting me know about the shocks, brakes and suspension. I will definitely need that checked soon as well to make sure my family of 5 is safe and me and my 200 mile daily M-F work route = 1000 a week. Complements to the Pit Crew of Upland!
7/27/2018
Julie H. VERIFIED CUSTOMER
I took my vehicle in for recalls and had to leave my car overnight a few days. The job was complete in three days but I couldn't pick it up until the fourth day due to lack of transportation. I wish Ford of Upland could have offered me a rental, free of charge for the lengthy of the service.
7/27/2018
Judith M. VERIFIED CUSTOMER
“Oil change needed” message was not reset. My husband will have to return tomorrow to have that done!
7/27/2018
Robert V. VERIFIED CUSTOMER
Robert Perez , is a great service writer that will go to any limit
To do what ever it takes to make a customer happy and the techs
Did a great job in the installion of the parts .clean work ,
About the only that was not done . Was the return of the parts
Only because the part are only about 3 weeks old and I need
To get a credit or refund from the place we purchased this parts .
This is very importan that these parts are returned to me. Thanks for the good service .
7/27/2018
Genii G. VERIFIED CUSTOMER
Great experience...great customer service. Kim is awesome
7/27/2018
Seth D. VERIFIED CUSTOMER
Great staff. Service was very expedient.
7/27/2018
Denise I. VERIFIED CUSTOMER
Good communication completed repair same day with no appt
7/27/2018
Johnny C. VERIFIED CUSTOMER
Kim was awesome the staff was helpful. Never disappointed when I go in. For my 60,000 check up was a short time there. The Cashier was very helpful when I asked for an estimate for my windshield on my Ford F-150. Thank you very much for making it easy. ????
7/27/2018
Susan A. VERIFIED CUSTOMER
I brought my Edge in for the 7500 mike service. Kim was my service attendant. She is always friendly, prompt, and ready to assist the customer. When servicing our 3 Ford vehicles we always make our appointments with Kim. Upland Ford is fortunate to have her.
7/26/2018
Phyllis S. VERIFIED CUSTOMER
Eric is alway so helpful when I bring my car in. Answers all my concerns and really cares. Thank you Eric.
7/26/2018
MARK G. VERIFIED CUSTOMER
Kim has helped me on other occasions. She is knowledgeable and follows through on what needs to be done. She also works to find the best deal. Thank you.