They did a great job of following up when I had a question after the service
1/10/2019
Juan A. VERIFIED CUSTOMER
They never told me explain how much were the parts and they over charge me for the service and they don't even wash my vehicle like I request it
1/10/2019
James P. VERIFIED CUSTOMER
Very friendly and professional
1/9/2019
Michael C. VERIFIED CUSTOMER
Excellent service
Steve Martenez is the man
1/9/2019
Jeff O. VERIFIED CUSTOMER
Hugo did an excellent job, glad I had the opportunity to work with him
1/9/2019
Lawrence R. VERIFIED CUSTOMER
Your service representative, Hugo, was very professional, knowledgeable and explained each step completely. I now have my vehicle back and the quality of work was exemptilary. I have never been unhappy with your service department, parts personnel and support people. Thank you so much for a great experience.
1/9/2019
Irene D. VERIFIED CUSTOMER
Although it took a lot of time to get my car serviced (5 weeks!). Steve was there whenever I had a question. He was very apologetic as took the time it took to complete my car and kept me informed on a regular basis.
1/9/2019
Lakesha T. VERIFIED CUSTOMER
Great care and coordonation of services. Well done Hugo.
1/9/2019
Paul C. VERIFIED CUSTOMER
Everything was great.
1/9/2019
Fred S. VERIFIED CUSTOMER
I am a return customer because of Eric.
1/8/2019
James B. VERIFIED CUSTOMER
We always enjoy working with Steven. He promptly returns calls and answers our questions. We have confidence in Steve and your entire staff!!
1/8/2019
Josh S. VERIFIED CUSTOMER
Excellent service experience!
Thank you Steven
GO DALLAS!!!
1/6/2019
Susan E. VERIFIED CUSTOMER
The 3 hour wait was extremely long for “The Works” and $30 to clean the battery terminals so the tech could test it was expensive. My car struggled to start as soon as the service was completed. I had not had this problem prior to the service. I called Eric Heronime to inform him and he told me the battery terminal was broken. This wasn’t noted in the service report. I was left stranded 2 hours later and had to call for roadside service. I was very disappointed with the entire experience. I believe the battery terminal was broken by the technician when he cleaned it and it took an additional hour to get it back together in a substandard manner. The battery was purchased Sep 2016.
1/6/2019
Debra H. VERIFIED CUSTOMER
Eric was awesome and very professional. Ford of Upland has an amazing team.
1/6/2019
Jim H. VERIFIED CUSTOMER
Very fast service. Thank you!
1/5/2019
Glenda M. VERIFIED CUSTOMER
It's not so much about the service as is to the fact that I have a new car that i bought in March and I have had two oil leaks. I am very disappointed. This is my 7th Ford and I am losing faith in the brand and that makes me very sad.
1/5/2019
Mitch V. VERIFIED CUSTOMER
Great job!
1/5/2019
Christy W. VERIFIED CUSTOMER
Everyone and everything went so smoothly. Also I didn’t have to wait for a long period of time. Robert Perez was kind and curtious to my needs and explained everything right on point.