Kim was friendly, efficient, professional, and stayed in contact with me. Excellent experience.
1/16/2019
Robert W. VERIFIED CUSTOMER
Steve my service writer was extremely knowledgeable and did not replace any parts that didn’t need to be replaced. This dealership is a great group of people who are passionate about the automotive business.
1/16/2019
Carol M. VERIFIED CUSTOMER
I keep going back to Ford of Upland because of Kim Hawkins, I believe she is a
great asset to Ford of Uplands business. She always gives great customer service, I feel she shows genuine concern, which is hard to find now days. I will
keep going back as long as Kim is there. Thanks Kim for your excellent customer service once again.
1/16/2019
Rick S. VERIFIED CUSTOMER
I will continue to work with Eric. He’s always been straight with me. He’s a Keeper.
1/16/2019
Ahmad A. VERIFIED CUSTOMER
Kim was good in helping me and she was very professional and knew exactly what I wanted. Pleade keep her working for you guys.
1/16/2019
Jennifer C. VERIFIED CUSTOMER
Polite, professional and thorough
1/15/2019
HARRY P. VERIFIED CUSTOMER
The Engine still is sputtering, They say no error codes found
1/14/2019
Ed B. VERIFIED CUSTOMER
All went smooth, thanks, Ed
1/14/2019
Tom A. VERIFIED CUSTOMER
Ur service is always excellent
1/13/2019
Ronald B. VERIFIED CUSTOMER
The only reason I use Your Service Department IS THE EXCELLT way Kim handles my Trucks service and bring me up to date on any Recall notices my 2017 F150 Super Crew!! Prior to finding her I was using Pacific Ford (Now Caruso Ford) in Long Beach and Sunrise in Fontana. Ron Barstow
1/13/2019
Pamela F. VERIFIED CUSTOMER
First oil change for new car, and it went great!
1/13/2019
David B. VERIFIED CUSTOMER
Every one very professional and kind. Only one thing. My car was not wash.
1/12/2019
Phil A. VERIFIED CUSTOMER
Hugo is a service writer and only writes up the complaint. However, there appears to be little effort made by the tech to resolve the issues. To tell me that bolts to fix the seat are obsolete and then tell me that to repair/ replace 2 door lock cylinders would cost $265 without removing them to see what the problem is and then charging me $110 estimate fee was a bit much. Btw... I fixed the door lock cylinders by easily removing them and spraying Liquid Wrench solvent in the cylinder to free them up. It took a total 30 minutes for both sides. So I will definitely use YouTube to figure out how to make repairs before returning to your Service Dept.
1/12/2019
Peggy V. VERIFIED CUSTOMER
Eric was efficient and helpful. I was there a short time and was given a ride home within fifteen minutes. Much appreciated
Peggy V
1/12/2019
Rachel P. VERIFIED CUSTOMER
Very quick service & super friendly staff!
1/12/2019
Robert S. VERIFIED CUSTOMER
Service experience was awesome!
1/11/2019
Meg M. VERIFIED CUSTOMER
Great job as usual, thank you!
1/11/2019
Clarissa M. VERIFIED CUSTOMER
No complaints, good service.
1/11/2019
Laura J. VERIFIED CUSTOMER
Great service. Very satisfied with.
Thank you for the great work.
1/11/2019
Milton L. VERIFIED CUSTOMER
Mr. Martinez called me to report work which needed to be done beyond those items on my work order. He was professional, polite, and positive.