I took my vehicle to Ford of Upland because I purchased the vehicle from that dealership number one, and number two because I was satisfied with the service on my previous visit. This time however was different. Kim Hawkins did a nice job of getting me arranged and working at the details of my service that I requested, which was to change out my low beam headlights in my 14 Ford Fusion. The job took 4 HOURS, AND $80. When I left the dealership it was still daylight and therefore I was unable to see if the job was done properly. At night, once I turned on my headlights, I seen that it was NOT DONE correctly. My left headlight is completely crooked. I don't understand how this could have happened after 4 HOURS of service time. Maybe you can help me understand this?? I considered taking the car back early next week to get it rectified, but I think instead I'll just ask for my money back. I don't expect any hassle from this request. I drove about 40 minutes west of where I live, just to take my car to this dealership, so I'm sure you can understand how this has been a TREMENDOUS WASTE OF TIME for me. I expect a full refund as soon as possible.
2/24/2019
Glen W. VERIFIED CUSTOMER
Thank you. Well done. Above and beyond
2/24/2019
Carole Z. VERIFIED CUSTOMER
Thank you Kim for great customer service!
2/24/2019
James W. VERIFIED CUSTOMER
Kim was really working hard to get my recall completed as fast as possible.
2/23/2019
Julie D. VERIFIED CUSTOMER
Fast friendly service love it
2/23/2019
Susan E. VERIFIED CUSTOMER
I was told by another dealer that they did not have the needed parts and had no idea when they would receive them. I called Upland and made an appointment for 2 days later. The work was completed before expected. From the receptionist on the phone to Kim ( service advisor) and all service dept personnel that I came in contact with, I was treated with respect and courtesy.
2/23/2019
Marcia B. VERIFIED CUSTOMER
Kim absolutely made my day. I couldn’t have asked for more.
2/23/2019
Larry R. VERIFIED CUSTOMER
Kim did an outstanding job! The service was great!
2/22/2019
Cecile T. VERIFIED CUSTOMER
Steven was very nice, cordial, and professional. The service took all day; that was my only complaint (though nothing to do with Steven).
2/22/2019
Francine F. VERIFIED CUSTOMER
Hugo has been very helpful, he goes above and beyond. Service has been great!
2/22/2019
Janice B. VERIFIED CUSTOMER
Very professional, courteous, timely and accommodating.
Thank you job well done. Janice B
2/22/2019
Thomas W. VERIFIED CUSTOMER
Best service ever! Need more people like Kim
2/22/2019
John B. VERIFIED CUSTOMER
Asked please for the truck to be test-driven after the repair was completed. Everyone is so busy there do no one had time. The problem continued immediately after driving off of the lot - downshifts to 1 directly from 6 then back up to 6 again. Terrible problem. Please somebody pay attention to my messages reporting this after I departed. Thank you. John B
2/22/2019
Daniel B. VERIFIED CUSTOMER
Very satisfied everyone very professional and friendly. Mr Galvez has helped us a few months ago and I very much appreciated his attention to details.
Your service department is one of the best around. Thank you
2/22/2019
Steven P. VERIFIED CUSTOMER
Car runs well so far. Transaction went smoothly.
2/22/2019
Gerry K. VERIFIED CUSTOMER
Hugo was super! Thank you, Hugo!
2/21/2019
Jean B. VERIFIED CUSTOMER
Steve was very friendly and helpful. All my service needs at Ford of Upland have been taken care of professionally and in good time. Thank you all!
2/21/2019
Linda S. VERIFIED CUSTOMER
All went well
2/21/2019
Jason G. VERIFIED CUSTOMER
Kim was excellent !
2/21/2019
Rj B. VERIFIED CUSTOMER
Custom wiring for ham radio and mirror was disturbed even after I cautioned
The service advisor to be aware of the custom wiring for the radio AND the mirror cam which was also disturbed.
Additionally I spacifically asked the service advisor if the glove box needed
to be opened to facilitate the air bag repair. The answer from Kim W. Was, no don’t worry about that the only need to Bork on the dashboard. Well that was not the case, it turned out the glove box DID need to be opened which disturbed the custom worrying there and left items from the box strewn on the floor.
Finally the fast rack transponder was removed from the windshield and no one told me about that nor was I informed of it’s location (it was not replaces)
There were other items ( charging cables etc ) that were unplugged Ann put into the center console which further disturbed the wiring configuring for the mirror cam.
All this and more was done even after I hah communicated to two upland ford personnel to NOTIFY ME IF ANY OF THE WIRING NEEDED TO BE TOUCHED OR MOVED