Chad is very attentive and thorough. One of thebbeat
7/6/2019
Jared P. VERIFIED CUSTOMER
Ryan Berkeley was my point of contact at Ken Grody Ford and he was extremely helpful and reliable. I would recommend him to absolutely anyone.
7/6/2019
Jason B. VERIFIED CUSTOMER
Great service today. Came in without an appointment. Was quoted a 2 1/2 hr wait, because of the lunch break. Was done in about an hour. Very happy!! Thanks
7/6/2019
Jose A. VERIFIED CUSTOMER
Always been work with Joseph, he is very attentive and good worker.
7/4/2019
Donald S. VERIFIED CUSTOMER
Chad has been taking care of our 2003 Expedition for over 10 years. Chad is why we keep coming back to Ken Grody Ford!
7/4/2019
Miika G. VERIFIED CUSTOMER
Service tech Ryan was great. However I'm incredibly annoyed that the only way to communicate with Roush regarding the latest issue (active exhaust) was only through email and then waiting for a reply. When I went there the first time Roush sent 2 left side actuators. So I had to wait for the whole email routine again so you guys could order the right side. Well before the new part arrived the engine threw another error code and the engine light stayed on. So I brought it in for that and asked about the actuator. I was told you still didn't have the part in (a week has gone by). About 2 hours later. I'm told everything is fixed. So suddenly you DO have the part in. As far as the engine code, nobody knows why. I hope the exhaust issue is actually resolved and I have replacement parts and not just a jerry rigged fix.
Fingers crossed that with just 3000 miles on the car nothing pops up... soon.
:)
7/4/2019
Candace C. VERIFIED CUSTOMER
love love love joe!!! ????
7/4/2019
Harold N. VERIFIED CUSTOMER
I always get great service from your service team. Michael and Steve provide excellent guidance.
7/4/2019
Tammy Y. VERIFIED CUSTOMER
Awesome????
7/4/2019
Larry P. VERIFIED CUSTOMER
Fast through service
7/4/2019
Jacquez H. VERIFIED CUSTOMER
Ryan Berkeley was a tremendous help! Kept steady contact, replied promptly and he was honest. Also, it’s always good to put face to the name, we greeted each other, shook hands and went on our way. He exemplifies extraordinsry customer service. I think yall should give him a raise! Thanks again!
7/4/2019
Mindy M. VERIFIED CUSTOMER
The only person I trust with my car is Joe. He tells me the truth, knowing that I am tight on funds right now. I greatly appreciate that.
7/4/2019
Jim B. VERIFIED CUSTOMER
My stand in service writer Ryan was excellent. He took charge and made sure to have my vehicle ready and washed as promised.
Thank You
J. Brown
7/3/2019
Ronald C. VERIFIED CUSTOMER
Prompt return
7/3/2019
Scott C. VERIFIED CUSTOMER
Joe was super natural and accommodating. A pleasure to work with
7/3/2019
Scott L. VERIFIED CUSTOMER
Ken Grody Ford has impressed me so much from day one. I'm a business owner and know about high expectations. Your dealership is TOP NOTCH from sales to service. Every time. The service advisors were 100%. Richard is so great when I need a shuttle. Congrats on being consistently GREAT.
7/3/2019
Bryan B. VERIFIED CUSTOMER
You have a great service team! Joe was outstanding with service and communication from start to finish!!