Taking way too long to get money owed back to me from my purchase in Sept. I received a letter from Toyota Corp date over a week ago saying my old truck was paid off and cleared DMV title out of my name. I was told weeks ago that the check was sitting there just waiting on pay off. Poor customer service on your end. Finance rep was nice guy and only the messenger. Don’t blame him
11/6/2019
Robert O. VERIFIED CUSTOMER
You’re message is several days old. I picked up my truck on Friday.
Why am I getting messages 3 days later? Also I tried to get a quote on some body work and the service advisor wasn’t interested in that. Said I would have to make a separate appointment for that. Also I had recall notices on my truck I wasn’t made aware these were addressed. All the service advisor wanted to do is get me in and out. That’s fine just not what I would expect from a dealer when you spend $100k on a truck.
11/6/2019
Emily B. VERIFIED CUSTOMER
Joseph went above and beyond to make sure my vehicle was taken care of. He kept me updated throughout the entire process and was so easy to work with. Joe, you are amazing!!!!
11/6/2019
Harold N. VERIFIED CUSTOMER
Michael and your maintenance staff do a great job keeping us rolling. I can’t wait until Ken Grody Ford has a facility where I can get my RV with its Ford chassi serviced.
11/6/2019
Lisa R. VERIFIED CUSTOMER
Customer service was excellent all
Across the board. Thank you
11/6/2019
Paul D. VERIFIED CUSTOMER
The Cars Transmission issues resolved . Nice Work KGF and Mike Miles and Team
11/5/2019
John J. VERIFIED CUSTOMER
Mike is the best. Totally professional with fantastic customer service skills. He makes you feel like family.
11/5/2019
Philip P. VERIFIED CUSTOMER
I pushed the wrong button. I was very satisfied with Chad and the service my car received. A brake job on one axle in 2 hours. GREAT
11/5/2019
Candi Sue. VERIFIED CUSTOMER
My service advisor-Mike is awesome!
11/5/2019
Colin C. VERIFIED CUSTOMER
Chad L was great. You guys always do amazing work. Thanks for everything!
11/5/2019
Sue E. VERIFIED CUSTOMER
Best customer service! Chad is a true professional!
11/5/2019
Briar B. VERIFIED CUSTOMER
Service was efficient and fast. Employees were extremely friendly and efficient too! My only negative was that I thought a car wash was included. Ha! But no biggie!
11/5/2019
Chris C. VERIFIED CUSTOMER
Very friendly, courteous and quick. I am from the east coast and I don’t receive this awesome service at my dealership anymore. I am so grateful you were able to change my oil today without an appointment. In Delaware I had to wait 3 weeks to get my oil changed. Great service!!
11/5/2019
Marguerite B. VERIFIED CUSTOMER
Mike took good care of my concerns, and provided an excellent experience. please give him a raise. MB
11/3/2019
Kelly H. VERIFIED CUSTOMER
Excellent customer service
11/3/2019
Lorena A. VERIFIED CUSTOMER
Michael Mills is awesome he always goes above and beyond to help. He noticed I have not put my plates on and did it for me.
11/2/2019
Paul K. VERIFIED CUSTOMER
Professionally managed
Working with your team to resolve a transmission failure that should not have happened
38k miles and dealer serviced
11/2/2019
Breesa E. VERIFIED CUSTOMER
Mike and Steven are always great! Super open and accommodating. I love working with them.
11/2/2019
Paul J. VERIFIED CUSTOMER
Michael Mills was excellent. A pleasure to work with and he took care of my truck.
11/2/2019
Andres C. VERIFIED CUSTOMER
No le encontraron el problema ami carro son 2 beses que lo llevo a servicio por el mismo problema y nunca le en cuentan nada .pero si vuelve aser el mismo problema .lo voy a llevar aún taller profecional y si le encuentran el problema llevaré el vil ala compañía ford para que paguen todo lo que cuesta la arreglada de mi carro. Si tienen una pregunta me pueden llamar al ****-****-xxxx