Horrible customer service. Next Raptor I buy will be from another dealership.
1/9/2020
Joanna W. VERIFIED CUSTOMER
Ryan is awesome!
1/9/2020
Rebeca R. VERIFIED CUSTOMER
I think the whole visit would have been great but at the end when they called my car up it fell flat. Whomever pulled my car up left it running with the keys inside just parked on the side. I happened to glance up and see it. No warm hand off, no confirming that I had my keys, no acknowledgment of anything. If I had not noticed the car parked away at the front someone could very well have climbed right in and driven off and no one would have known. It just would be a better practice to ensure the owner of a vehicle is present before you leave it running with the keys in it open and unlocked.
1/9/2020
Natalia R. VERIFIED CUSTOMER
Thank you so much for the efficiency! I really appreciated how respectful and helpful everyone was!
1/9/2020
Leigh S. VERIFIED CUSTOMER
Michael Mills is a fantastic human being.
1/9/2020
Kathryn G. VERIFIED CUSTOMER
Ryan and the staff are exceptional!!!
1/8/2020
James R. VERIFIED CUSTOMER
I was quoted a price.
Told the service agent to delete one item to reduce the bill and made the calculation of what the final amount should’ve been.
When I came in to pay the bill it was much higher than I expected with NO
explanation.
I asked the cashier to clarify - she called the agent who quickly came in and said “oh, I forgot to take off the diagnostic charge” and miraculously my bill was instantly reduced by $180 & I was handed a new bill.
That is very shady billing.
I purchased my vehicle here and would expect more integrity from a dealership.
Please let me know your response.
Jimmy Redmon
****-****-xxxx
1/8/2020
Ethan G. VERIFIED CUSTOMER
Joseph was welcoming, attentive, prepared, and communicative.
1/8/2020
Joan N. VERIFIED CUSTOMER
I was very please with the work they did on my car
I was in and out in a hour. Thank you. Joan N
1/8/2020
Usman C. VERIFIED CUSTOMER
Excellent service
1/8/2020
Nils G. VERIFIED CUSTOMER
I always have the confidence in the service of my vehicle.
1/8/2020
Larry P. VERIFIED CUSTOMER
I’m always happy with job Ken Grody does for my family.
Larry & Stephanie Page
1/8/2020
Sean F. VERIFIED CUSTOMER
Mike is the best you have!
1/7/2020
Thania V. VERIFIED CUSTOMER
Chad is excellent. Fully knowledgeable, earns customer trust and is professional and friendly. I hope you will give him a raise for his years of excellence!! Seriously, it is exclusively because of Chad that I continue to drive 30 minutes To your dealership for all my Flex service needs.
1/7/2020
Micheal R. VERIFIED CUSTOMER
Ryan was excellent!
1/7/2020
David F. VERIFIED CUSTOMER
Our vehicle was damaged while putting new tires on. Michael promised to take care of it for us. It has to go to the body shop mid January though. Right front deep scratch above wheel well.
1/7/2020
William B. VERIFIED CUSTOMER
Mike is a breath of fresh air and his competence easily matches that of his predecessor Mike (?? ),older Mike retired recently. Great work Ken Grody and company!!