We just purchased our Escalade in February so this was my first trip/visit to your service department. I was extremely impressed and pleased with Marshall on his respect and professionalism. He explained everything thoroughly and clearly. Thanks for the hard work.
7/14/2018
Albert C. VERIFIED CUSTOMER
Gino always does a fantastic job for me. His customer service skills are outstanding.God Bless You Gino. Wish all customer service was like yours
7/13/2018
Kim B. VERIFIED CUSTOMER
Marshall was, competent, understanding, and patient. I am 100% satisfied.
7/13/2018
Ruth H. VERIFIED CUSTOMER
Marshall covered everything that was done, and I am very happy.
7/13/2018
Tom H. VERIFIED CUSTOMER
Donna is great
She really helps the customer
7/13/2018
Sandi H. VERIFIED CUSTOMER
Donna is the best!
She absolutely amazing and her customer service is outstanding!
-Sandi H
7/13/2018
Michael P. VERIFIED CUSTOMER
Very happy the service was completed 2 days earlier than estimated
7/13/2018
HELEN C. VERIFIED CUSTOMER
Ms Wozniak is the consummate professional who appears to be dedicated to excellence in customer service with customer focus of a laser. She is the best!
VR,
Helen W. ****
7/12/2018
James B. VERIFIED CUSTOMER
Donna, thank you for the wonderful service at my vehicle today your team did an excellent job
7/12/2018
SHON M. VERIFIED CUSTOMER
Several scratches found on hood of the car after the hood protector was emplaced; had to make a painful drive all the way back to Cadillac to get hood scratches removed; service provider did exempt the hood protector emplacement charges
7/12/2018
Kelly P. VERIFIED CUSTOMER
Appt took much longer than estimated. First time the car has been returned to us without having been washed. No problem with Nick.
7/11/2018
Brian F. VERIFIED CUSTOMER
Representative Donna is fine.
I no longer trust this service dept. We feel like we are told things that are not accurate and need fixing. Example: told Battery is bad. Just replaced 11 months earlier and had no problems. Took the car to where we bought the battery and they printed out battery report in front of me and battery was fine. Also feel like two other items in estimate were unnecessary and therefor did not have done. Donna was honest with me but I feel the technicians put down items that are not necessarily needed. This is a wealth community but not all folks have funds for "optional" work being done. Please do not call me.
7/11/2018
JOHN C. VERIFIED CUSTOMER
Your AC mechanic is really good. What I thought was a leak in the evaporator was just a leaking schreader valve. He found it.
7/11/2018
Barba G. VERIFIED CUSTOMER
Thank you. Appreciate the service. Nick was very good .
7/10/2018
Marian C. VERIFIED CUSTOMER
Donna always provides exceptional customer service. She always greets me with a smile and addresses any questions I may have about my car.
7/10/2018
SIDNEY C. VERIFIED CUSTOMER
Just submitted
7/10/2018
Rashaod C. VERIFIED CUSTOMER
D’Onna is the best!!!
7/10/2018
Deloris H. VERIFIED CUSTOMER
My car was ready when I arrived and my issue was resolved.
7/10/2018
Connie C. VERIFIED CUSTOMER
Gino Pellegrino is a great service manager. He’s very attentive and competent. It is a pleasure doing business with him.