Great work by Robert as usual. He is a great ford rep
5/16/2018
Norman E. VERIFIED CUSTOMER
I especially like your concierge and donuts. John's great, too.
5/16/2018
Samuel H. VERIFIED CUSTOMER
Mr. Oliver is always professional and helpful when taking care of my needs. Keep up the good work
5/16/2018
Soko M. VERIFIED CUSTOMER
Job well done.
5/16/2018
Florence F. VERIFIED CUSTOMER
It takes more time that said but Mickael informed me. I really appreciate
Thanks you
5/16/2018
Kenneth L. VERIFIED CUSTOMER
Mr. Hogg did a great job explaining what needed to be done.
5/15/2018
Zachary C. VERIFIED CUSTOMER
Car was broken. Now its fixed. Thanks!
5/15/2018
Panayiotis T. VERIFIED CUSTOMER
Clearly explained and no issues.
5/14/2018
Dwayne P. VERIFIED CUSTOMER
Well done.
5/14/2018
Ron M. VERIFIED CUSTOMER
Service was very good as usual.
5/14/2018
Menahem H. VERIFIED CUSTOMER
John Kernan provided excellent customer service.
5/14/2018
Songul A. VERIFIED CUSTOMER
No comments. Thanks
5/13/2018
David S. VERIFIED CUSTOMER
Kernan wasa great: followed through with a phone call in the morning (95/11/) then another when the car was serviced.
I am concerned about the hardiness of my Focus, however. Why the battery should go so soon, why the PCM and TCM modules should need service, and why the "check engine" light, when reset, didn't come back on again signalling difficulty.
5/12/2018
Cherul A. VERIFIED CUSTOMER
I told the person I made the appointment with that ever since the last recall fix was done, the airbag light was coming on periodically and I didn't know if it was related to the recall work that was performed. (The recall was related to the airbag and it had been replaced at that time). When Oliver called me he told me the airbag light was related to a broken cable and that I owed $139 for a diagnostic fee. I should have been told upfront that if the problem was found to be unrelated to the recall work, that I could be charged for diagnosis. I was not and I was surprised and upset to have these unexpected charges. I asked if I had the work done would the diagnostic fee still be due as well and he said that it would. I wouldn't return to this dealership for service based on what I feel was a lack of transparency and communication.
5/12/2018
Scott G. VERIFIED CUSTOMER
Michael Collier is a great addition to your staff. He handled me with a professional courtesy that made me feel like he cared about my needs and happiness with your services. Fine work Micheal!
5/11/2018
Andrew S. VERIFIED CUSTOMER
I wish a more definitive time estimate could be given for repairs, but John and everyone were very kind and helpful.
5/11/2018
John N. VERIFIED CUSTOMER
Fantastic customer service.
5/11/2018
Hubert O. VERIFIED CUSTOMER
Excellent customer service. Great job overall.
5/10/2018
Gretchen N. VERIFIED CUSTOMER
The staff all did a great job!
5/10/2018
Richard B. VERIFIED CUSTOMER
Michael is very personable and made sure I was happy with the service