I don't like the way Oliver talk to me I'm a Asian but I'm not ignorant.
5/24/2018
Lahiza B. VERIFIED CUSTOMER
Paid for you guys to fix my sync, bluetooh did work but media still not working but the guy who was helping me wanted to send me home cause said that I was all set and you guys fix one issue which is not right cause I paid for you guys to fix the whole Sync not just the bluetooth! But I waited more than 30mns and I don’t know who he talked to went back to my car Sync now was working like I wanted! But still not halpy with the service
5/24/2018
Robert C. VERIFIED CUSTOMER
It took us 5 hours to get our car and we were expecting it to be way less! Otherwise it would have been great!.
5/24/2018
Paula K. VERIFIED CUSTOMER
pretty good--did not have to wait long and they did a good job.
5/23/2018
Eileen K. VERIFIED CUSTOMER
Everyone was very nice and professional, but I felt that I had to wait a long while to find out the status of my car. I came in at 10:30, and when I checked with concierge at noon, Michael was at lunch. I wondered if I could have been told the status of my repair before he left. He was back about 12:30 and I learned that car would need to stay overnight. I waited another 20 mins for rental car to pick me up, then waited another 30 mins at Enteprise. I did not get home til 2pm
I am not soured by the experience but want to offer a couple suggestions. Most important would have been to let me know soon as possible if waiting was not possible. I would have also opted for a ride home instead of the car rental which may have saved your company an extra expense. I knew I might wait an hour before getting a status but close to 2 hours seems long. Especially when it is lunchtime. On a more positive note you were able to do the Md inspection overnight which saved me time. Thank you...and I liked working with Michael...just the long wait without notice was frustrating.
5/23/2018
Constance R. VERIFIED CUSTOMER
The service took entirely too long. I was told by email to my phone I left at home, which I told the representative. He did not call me on the other phone provided. He said he texted me, but used wrong phone #. We did not get message. I came back at 11:30 to ask if was finished. He said he would check, never came to waiting area to let me know. It was after 12:30 p.m., had not been informed. I went again to check, the car still wasn't ready until 12:48 p.m.
5/23/2018
Dushaw H. VERIFIED CUSTOMER
I so appreciate the service I get from Jonas. He always remembers and greets me by name. And most recently, I had an out of the blue issue with my explorer and Jonas was able to get it done on quick turnaround. I always feel like I’m a priority even though I know he has other customers. Jonas is awesome.
5/23/2018
Karen B. VERIFIED CUSTOMER
John Kernan always provides first rate service. He always goes above and beyond.
5/22/2018
William F. VERIFIED CUSTOMER
No need to contact me. Your website led me to believe you has a certain tire in stock and you didn’t. I feel scammed out of 50-70 dollars because I needed it then. Also, didn’t ask for an inspection nor recommendations for unnecessary repairs. I told them I had a 7 year all inclusive warranty and only wanted a tire changed. Instead, I sat there with a baby for an hour longer than necessary just so you could try to upsell me unneeded work. I will never use your service center or buy cars from your dealership in the future.
5/22/2018
Solomon M. VERIFIED CUSTOMER
Yes i am satisfied with Oliver Hogg assists me. I am very glad to receive the survey and to respond.
Thank you
Solomon
5/22/2018
Christina M. VERIFIED CUSTOMER
Always professional interactions. They go the extra mile to get my car returned to me.
5/21/2018
Brian O. VERIFIED CUSTOMER
John Kernan is always very helpful,and he always makes myself and my sister feel at home. Great worker who cares about his job.
5/21/2018
Erik S. VERIFIED CUSTOMER
Excellent service, Jonas was very professional, and helpful.
5/19/2018
Norman L. VERIFIED CUSTOMER
Service was well done and much appreciated
5/18/2018
Sabra S. VERIFIED CUSTOMER
John provided exceptional service today. He even taught me something about my car I didn't know.
5/18/2018
Izabel Aparicio. VERIFIED CUSTOMER
the Roof lights on the the crew cab that was leaking, are fixed properly and the Pasenger rear door been fiexd too. thank you
5/18/2018
Anna H. VERIFIED CUSTOMER
Oliver Hogg has been very nice, helpful and accommodating.
Anna H
5/18/2018
Anton B. VERIFIED CUSTOMER
Lindsay Ford was not transparent to my needs. Your service department was not fair in the charges. I was a happy customer but now, I'm not.
5/17/2018
Jorge O. VERIFIED CUSTOMER
This is the firts time to recib excelent service
Whit Mr Michell
5/17/2018
Carolyn B. VERIFIED CUSTOMER
Michael Collier was very helpful and professional in his handling of my service visit.