We had an appt for oil change only for 10am. My son brought the car in and was. checked-in before 10am, and it was over 2 hours wait. If we didn’t have an appt and if we had walked in then I could understand. We have had the Jetta services there before. It doesn’t take 2 hours for one oil change. It was frustrating to wait so long when we had an appt for a routine service.
4/26/2019
Christopher A. VERIFIED CUSTOMER
Service updates with better communication would be nice. I had to call 3 times to get a projected estimated day of completion, but service otherwise was great. Would recommend.
4/26/2019
Jayson B. VERIFIED CUSTOMER
Your Service Consultants are the best! Very attentive and friendly. Explain all service completed and even help set up my service for my other VW in a week or so. Thanks Lindsay VW!
4/26/2019
THOMAS T. VERIFIED CUSTOMER
Very Happy with the service provided today
4/26/2019
Charles W. VERIFIED CUSTOMER
Service was quick and efficient.
4/26/2019
KELLY F. VERIFIED CUSTOMER
Peter is the best! Always attentive and courteous. Always explains the service and pricing. No surprises. Thank you so much!!!
4/26/2019
Martha M. VERIFIED CUSTOMER
My experience with Volkswagen was excellent you did a wonderful job I was very satisfied with the overall job you performed I look forward two returning again whenever I need service thank you very much
4/25/2019
Kim J. VERIFIED CUSTOMER
Always the very best service from Pete.
4/25/2019
Steve F. VERIFIED CUSTOMER
Service manager made me feel unwelcome. He asked me if Alexandria VW sent me to get the 5k check.
Then told me software updates would need to be scheduled at another time which confused me since the invitation email I received specifically referenced this. Was told the check would take 45 minutes, and it was over two hours. After it was over there was very little feedback on what was done/observed.
4/25/2019
JAMES T. VERIFIED CUSTOMER
Brought the car in Thursday when the part came in and they didn’t order all the parts they said they would overnight the part. Friday ,Saturday and Monday no parts finally came in on Tuesday and was done in the evening.
4/25/2019
DAVID O. VERIFIED CUSTOMER
Walked in without an appointment and they were able to quickly get me in and handle my needs.
4/25/2019
Kenneth C. VERIFIED CUSTOMER
Great service as always!
4/24/2019
Toni V. VERIFIED CUSTOMER
From making the appointment to their estimate of how long it would take and how clean my car was at the end. Excellent first experience with the service department at Lindsay!!
4/24/2019
Sherry M. VERIFIED CUSTOMER
Pete is the ultimate professional. And really glad to see Glenn back
4/24/2019
MAID B. VERIFIED CUSTOMER
Great service. Thank you.
4/24/2019
Jeremy S. VERIFIED CUSTOMER
Perfect experience - 10 out of 10
4/24/2019
JESSICA N. VERIFIED CUSTOMER
Pleasant and delivered the car at the promised time.
4/23/2019
Walter C. VERIFIED CUSTOMER
Glenn’s Service was exceptional.
4/23/2019
Joseph G. VERIFIED CUSTOMER
Thanks! Appreciate your help in getting the job done as promised! I’d come back again