Wait time for service rep took long
They found nail on my tire and had to replace new one. I purchased brand new tire and request discount or do something for me and rep said he would talk to manager. I got $10 off but was hoping be more since I bought the car from them and purchased premium package coverage which expired 2 months ago.
Overall I brought the car in 2 times and finally found nail . Not sure why they couldn't find it 1st tome.
3/20/2024
Kirit P. VERIFIED CUSTOMER
Atif is a good guy knowledgeable
3/20/2024
David R. VERIFIED CUSTOMER
Excellent team, really appreciated the option of the shuttle service also. Our CRV was repaired in a very timely manner. Great new facility.
3/20/2024
Marianne Aubrey. VERIFIED CUSTOMER
atif syed was awesome
3/20/2024
Cindy R. VERIFIED CUSTOMER
Zach communicated well throughout the process. This was very helpful to us!
3/20/2024
Sandra H. VERIFIED CUSTOMER
David was great at following up with me. Everyone is Always courteous at McGrath Honda service.
3/20/2024
William M. VERIFIED CUSTOMER
Very professional. Kept me updated throughout
The process. Thanks for all you do
3/20/2024
Joseph P. VERIFIED CUSTOMER
Great job. Fully transparent on pricing and what needed to be done.
3/20/2024
Michelle D. VERIFIED CUSTOMER
David was wonderful! He’s very attentive, a very good listener and communicator with a calm and wonderful demeanor. Thank you David!
3/20/2024
Abdulla I. VERIFIED CUSTOMER
Very professional
3/20/2024
Susan A. VERIFIED CUSTOMER
Kevin was very polite and helpful.
3/20/2024
William V. VERIFIED CUSTOMER
Zachary was very helpful and performed in a very efficient manner. The staff at the St. Charles Honda facility was very helpful and were able to spend time with me answering all my questions. Thank you all for your help!
3/20/2024
Andrew F. VERIFIED CUSTOMER
Anytime. I had the best experience it felt really good. And I come from 30 years of car sales. Thank so much.
3/20/2024
Steven W. VERIFIED CUSTOMER
Curtis was great to deal with. He was very upfront and honest about my vehicle. He quoted me a time frame in which it would be done and delivered on it. One other thing he did that was exceptional, he pulled my car out of the crowded service area and brought it up front for me. Class act!
3/20/2024
Ajit S. VERIFIED CUSTOMER
Atif is very humble and knowledgeable person, he helped me with all my query and very smooth process of my car service.
3/19/2024
Steven R. VERIFIED CUSTOMER
Erin kept us informed of the status of our vehicle while in the service area, she is fantastic!
3/19/2024
Dominic T. VERIFIED CUSTOMER
Erin was amazing!!!!!
3/19/2024
Frank S. VERIFIED CUSTOMER
Service was great just seems you guys overbook so my appointment for an oil change was 5:45 I was there at 5:40 and it was 7 or 8 min before anyone even asked if I had an appointment. The young kid gave me the impression they couldn’t fit me and I was irritated because I had an appointment. It was another couple min before I got a service advisor but everything else was really great. I lucked out and got a coupon for 49.95 but somehow they charged me 39.95 which maybe good for me unless they screwed up and out regular oil in and not synthetic? Crsp now I better check why it was so cheap.
3/19/2024
Bradley S. VERIFIED CUSTOMER
Erin always goes above and beyond, we can always trust her recommendations on any service necessary!