MARC NUNEZ IS EXCELLENT. HE IS THE REASON I COME THERE.
6/8/2023
Magdalena D. VERIFIED CUSTOMER
Very happy with service. Carlos was really nice and answered any questions what I ask for. Really kind person and very helpful.
6/8/2023
Brian R. VERIFIED CUSTOMER
I have just started working with Marc. He does a great job!
6/8/2023
Sheila B. VERIFIED CUSTOMER
Paul Tran was rude and condescending. Was talking to me while also talking on the phone. Not very good at being a customer service representative. All the other reps came to the customers in the waiting room and told them about their cars when they were finished. Paul shouted out my name from the service department and had me come to him. I expect better from McGrath. My previous experience with the service department was good but not so much this time. Made me feel like I was wasting his time.
6/8/2023
Mateusz K. VERIFIED CUSTOMER
Great service !
6/7/2023
John C. VERIFIED CUSTOMER
Thanks Carlos
6/7/2023
James B. VERIFIED CUSTOMER
I’ll fill the survey out when I receive it
6/7/2023
Christine V. VERIFIED CUSTOMER
Poor customer service !!!!
6/7/2023
Dindo P. VERIFIED CUSTOMER
Great service form Paul
6/6/2023
Eileen W. VERIFIED CUSTOMER
Service was excellent as usual. I appreciate that they identify issues before they cause trouble on the road. Have always been a fan of preventative maintenance. Thank you.
6/5/2023
Amir B. VERIFIED CUSTOMER
He’s awesome
6/5/2023
Titia K. VERIFIED CUSTOMER
Paul is a superb employee! He took care of my car appointment with the utmost professionalism.
6/5/2023
Edward S. VERIFIED CUSTOMER
Awais is a true professional and customer centric. Top notch service!
6/5/2023
Phillip D. VERIFIED CUSTOMER
We are always very pleased with the service we experience.
6/5/2023
Margaret C. VERIFIED CUSTOMER
Thanks for asking. I brought the car in for a recall issue. But when I made the appointment and when the car was dropped off, I said it was nearly sue for an oil change and A2 service. I tried to reach the service department several times and kept getting voicemail. When I finally spoke to a young woman, I told her that it probably needed oil change and she said don’t worry they will call you after they do the recall. But they didn’t call me and my son was there and he just took the car and went home and of course today the light popped on that I need an oil change. I really wanted to get those two things taken care of at the same time. I suppose if I had been there, and not my son, it would’ve been easier however, I did was very clear with the person that I spoke to you on the phone and I wanted to get an oil change as well.
6/4/2023
Maria K. VERIFIED CUSTOMER
Hi, my service representative was amazing. He took care of me last time as well. I’m not sure what his name was, but please look it uo and make sure to complement him!
6/4/2023
Sid T. VERIFIED CUSTOMER
Good customer service
6/4/2023
Joshua B. VERIFIED CUSTOMER
Well done
6/4/2023
John M. VERIFIED CUSTOMER
Marc was super helpful!
6/4/2023
Melanie K. VERIFIED CUSTOMER
Carlos explained the damage needing replacement. He checked on me several times during the 4+ hours I was there. Your servive department is excellent