Julian is awesome ???? I wish you would
back the shuttle service. It made it so much
more Convenient
5/26/2021
Michael L. VERIFIED CUSTOMER
The wrong oil was put in the car. Apparently what I signed up for (full synthetic oil) when I made the appointment online does not automatically get transferred over to the service write up. I have a tag placed next to the oil fill tube which states full synthetic oil only. This caused confusion for the service tech and he tried to get clarification but the service advisor was **** with a customer. Guessing they have to get cars in and out of there as quickly as possible the service tech went ahead with the conventional oil that was showing on the ticket. Part of the problem now is the customer does not receive a copy of the work order before the car is taken back. I might have caught the error then. But I think it strange that when notating what we want done with what online it does not automatically transfer to the work order. I contacted the service advisor about the error which I did not notice until I was at home. He was apologetic and they will make it good. I should state that based on online knowledge this error will not hurt the motor and that full synthetic can go back in at the next oil change. But I prefer full synthetic for the boxer motors.
5/25/2021
Matthew C. VERIFIED CUSTOMER
Julian was helpful and kept me informed. He advised me about future repairs.
5/25/2021
Rocio J. VERIFIED CUSTOMER
Great job
5/25/2021
Shelley R. VERIFIED CUSTOMER
Give Tanner a raise! He was great and was able to answer and correct problems that previous service advisors couldn't!
5/24/2021
Peter M. VERIFIED CUSTOMER
Excellent customer service with Julian! The entire process of having my Subaru Forester in for needed repairs was a pleasure from start to finish, thank you!
5/22/2021
Deborah D. VERIFIED CUSTOMER
Tanner is excellent! But your car washer should go extra mile.
5/22/2021
Daniel D. VERIFIED CUSTOMER
Erik did an excellent job!
5/22/2021
Stephanie F. VERIFIED CUSTOMER
Great! Still would like free water even though COVID. THANKS
5/22/2021
Nancy P. VERIFIED CUSTOMER
Great customer service!
5/22/2021
Donna S. VERIFIED CUSTOMER
It would be helpful if recall info was in the MySubaru app so I could be aware of special scheduling requirements.
5/22/2021
Steve M. VERIFIED CUSTOMER
Communication wasn’t good. I waited for 3hrs then checked and saw my car was off the rack. I specifically said no to a car wash so I could leave faster. When I saw my car was done my service guy was no where to be found. Eventually I asked someone else and they said he was at lunch, but when I mentioned my car being done sure enough my paperwork was sitting on his desk. Who knows how long I would’ve been waiting until he got back. All he had to do was tell me he was at lunch and update me on the status. Very frustrating as I probably waited 30 minutes longer than I had too.
5/21/2021
Martin K. VERIFIED CUSTOMER
Excellent service from Julian and the service department
5/21/2021
Lisa S. VERIFIED CUSTOMER
Professional and pleasant.
5/21/2021
Harvey S. VERIFIED CUSTOMER
Top service from JP
Thanks
5/21/2021
John M. VERIFIED CUSTOMER
I am sorry but I do not know who Julian Perez is. I had no contact with that person during my visit yesterday.
I leased a car 5-19-31 and my salesman was Matt Caufield. I was very pleased with him and all his efforts put forth to get us what we wanted.
5/21/2021
Jeffrey E. VERIFIED CUSTOMER
Julian was great - very professional in person and on phone. He also helped me with a setting I wasn’t able to figure out myself.
5/21/2021
Luisa B. VERIFIED CUSTOMER
Erik was an excellent service agent, thank you Erik!
5/21/2021
Norm W. VERIFIED CUSTOMER
Tanner did great and was very professional and thruogh