Following up on other small issue with printed cost quotes was surprising and much appreciated. Shuttle service allowed me to picked up at the beach! Bonus day!
6/28/2018
Carly F. VERIFIED CUSTOMER
Zach’s the best!
6/28/2018
Ian S. VERIFIED CUSTOMER
Thank You Zach and crew!
6/27/2018
Shem B. VERIFIED CUSTOMER
Very prompt, kept me informed and my car was done in a short time. He also advised me about my brakes and tires for the next maintanance visit so I would not have any surprises.
Also I want to commend the gentleman in the sales department for offering me a new subaru, Claude Smith. Keep him or I will hire him!!! I'm considering getting a new one because of his incredible initiative. Thank you.
6/27/2018
Diane O. VERIFIED CUSTOMER
Amazing job. Thank you
6/27/2018
Jon H. VERIFIED CUSTOMER
Zach is the best!
6/27/2018
Scott T. VERIFIED CUSTOMER
Joseph was great, he kept me informed about how the service was progressing and made sure everything was taken care of.
6/27/2018
Pamela P. VERIFIED CUSTOMER
Excellent service
6/27/2018
Mary H. VERIFIED CUSTOMER
Joe gave me the best service I have had at you dealership and I have been there many times. So thank you
6/27/2018
Doris M. VERIFIED CUSTOMER
Handled everything professionally & honestly
6/27/2018
Edmond M. VERIFIED CUSTOMER
Thanks for helping our
6/26/2018
Patrick V. VERIFIED CUSTOMER
Excellent, excellent service.
6/26/2018
Kenneth B. VERIFIED CUSTOMER
JP and the technicians did a great job. We appreciated the opportunity to get a loaner car because the repairs took almost a week.
6/26/2018
Priscilla L. VERIFIED CUSTOMER
William was outstanding! I give him 10 out of 10! He checked everything very carefully and explained everything to me. He was extremely courteous and professional. I couldn’t have had a better experience today at Bob Baker. I
6/26/2018
Ryan D. VERIFIED CUSTOMER
Zach is always on point and very helpful in all of my questions & concerns. Truly a top notch employee and always professional
6/25/2018
Mike B. VERIFIED CUSTOMER
Brent was courteous and timely in his communication. However, the recommendation for service was not helpful. $6,000 to fix a transmission on a 2010 car is ridiculous. I know the transmission can be worked on and the clutches repaired (you carry the parts in inventory). But VW instructs the service team to only recommend complete replacement. 2010 GTI with 78,000 miles that followed the recommended service intervals, the transmission failed, and VW tells me my only option is to pay $6000 or walk away from the car. I will NEVER buy a VW again after this experience.
6/25/2018
Bienvenido G. VERIFIED CUSTOMER
All my concerns were resolved and service personnel were courteous and knowledgeable
6/24/2018
Richard Z. VERIFIED CUSTOMER
Zach is good to go. I will ask for him in future service calls.
6/24/2018
Diana T. VERIFIED CUSTOMER
I was told by JP that I needed a $1,700. service on my Forrester. I took
it to my mechanic for a second opinion, who did the service for $270.
I am angry at being misled by your service department and will not be returning.
6/24/2018
Matthew G. VERIFIED CUSTOMER
I live in LA and have to return to Carlsbad for the THIRD time for my new car to be done with the sealant you sold me in finance.