No complaints at all! Everyone was professional in every respect.
1/11/2019
Alfredo R. VERIFIED CUSTOMER
William was very professional, knowledgeable, friendly and very customer service oriented.
1/11/2019
Gary G. VERIFIED CUSTOMER
A truly awesome experience. I felt that Zack was looking out after my best interest. Very professional. Everyone at the dealership was very pleasant and helpful, but Zach is an all-star.
1/11/2019
Erich H. VERIFIED CUSTOMER
Zack has always been always perfect as your service rep
Couldn’t have asked for more
Thx
1/11/2019
Laurel S. VERIFIED CUSTOMER
Zach went above and beyond to assure I received the best service.
1/10/2019
Jason C. VERIFIED CUSTOMER
Great service!
1/10/2019
Faisal R. VERIFIED CUSTOMER
My car was ready for pickup in a very timely manner(in one hour) and I was contacted by Tanner Knapp. He's a very efficient and customer oriented employee. You should hire more people like him.
1/10/2019
Thomas C. VERIFIED CUSTOMER
It is always nice working with a familiar face. Espically when they still remember you since your last service.
1/10/2019
Kunabalan M. VERIFIED CUSTOMER
Chad was super and took effort to make sure the work was excellent. . He is an asset to your dealership
1/10/2019
Suji J. VERIFIED CUSTOMER
JP did really well with my car needs
1/10/2019
Brian M. VERIFIED CUSTOMER
William was an excellent help to me when I was having problems with my vehicle. He honestly made me feel like he had my best interest in mind and did everything he could to provide me with outstanding service at a reasonable price. I greatly appreciated his constant updates on the status of my car, with which he provided pictures and suggestions for maintenance opportunities that would save me money “down the road” and extend the life of my vehicle. I will request him by name the next time I need services on my vehicle.
1/10/2019
Carolyn M. VERIFIED CUSTOMER
Prompt service. Car was ready earlier than projected. Very considerate rep. Thanks for a good experience.
1/9/2019
Ryan R. VERIFIED CUSTOMER
This was my first visit at Bob Baker Subaru dealer service and it will not be my last. Julian Perez was of excellent help. I came in for a CVT fluid change and left with a lot more knowledge about my Subaru than I had when I came in thanks to Julian. He had answersed all of my questions and concerns as well as brought to my attention that I should look into replacing my spark plugs due to the lack service history work on the car and it having over 100,000 miles on it. I am once agian driving a car that I have 100% peace of mind about. Thank you Julian and the staff at Bob Baker Subaru!
1/9/2019
Dhruv M. VERIFIED CUSTOMER
William was super helpful- he guided me throughout the process, fixed my vehicle issues, gave me regular text updates and explained the details of the car problem. Thanks William!!
1/8/2019
Michael N. VERIFIED CUSTOMER
Zack did a fine job as usual.
1/8/2019
Victoria C. VERIFIED CUSTOMER
Carlos patiently answered all of my questions in a way I could understand. He took great care of me from start to finish. I am also grateful for the kindness of Will, Darius, Jason and Leah. Your team is tops.
Victoria C
1/8/2019
Donna A. VERIFIED CUSTOMER
Professional. Courteous. Pleasantly
1/8/2019
Cheryl F. VERIFIED CUSTOMER
The service dept was instrumental in our decision to complete the purchase of our Subaru from Bob Baker. They worked with Sales - Jason to find and repair the coolant leak we found upon inspection of the used vehicle and delivered the vehicle timely. Thank you, Zach for your professionalism and for earning our trust with Bob Baker Subaru.
1/8/2019
Charlene K. VERIFIED CUSTOMER
Very pleased with my service with JP, he was responsive and kept me informed. Really appreciate the shuttle service too.
1/8/2019
Li H. VERIFIED CUSTOMER
It took me 2.5 weeks to get an appointment on a known issue. My 2018 Outback was leased new with 5 miles in April 2018. The headunit finally stopped turning on 3 weeks ago. Backup camera and sensors work intermittently. This is a known issue for all 2018. However, I was not informed during lease process or after during follow-up or when I reported first incident at 5K. I have not been offered solutions other than the parts need to be ordered and even though its a known issue, its not a recall matter. I have to wait for 2-4 weeks and maybe longer before I can get a functional safe vehicle. Bob Baker's teams are professional and polite and did a great job with washing my car. When I asked for a phone number to call, I was given a 1800 Subaru Customer Service number that had a full mailbox.