Was expecting a shorter wait, as per the recall notice. When told the wait would be 1 hour 45 minutes as opposed to 30 minutes I was not thrilled. Wait turned out to be 1 1/2 hours.
6/19/2019
Felicity S. VERIFIED CUSTOMER
Subaru is always fair and honest. I am a loyal customer.
6/19/2019
Melinda P. VERIFIED CUSTOMER
Tanner was wonderful, but just seems ridiculous to wait two+ hours for an oul change! I had asked at time of booking and was told one hour.
6/19/2019
Joann M. VERIFIED CUSTOMER
The only disappointment was that I was told my car would be washed and it was not. But since it is just a nice extra thing Bob Baker does for free and my repair was a factory recall which did not cost me anything, I am certainly not going to complain about it. Tanner did everything I would have wanted him to do. Love all the new technology messaging during this entire process.
6/19/2019
Robert H. VERIFIED CUSTOMER
Julian was very knowledgeable & helpful at our recent service.
6/18/2019
Vanessa R. VERIFIED CUSTOMER
He is the best, less words but keeps his promise
6/18/2019
Julie M. VERIFIED CUSTOMER
Thank you for getting the car back on time and helping get the recall taken care of!
6/18/2019
Yvette S. VERIFIED CUSTOMER
Everything was great. My car was completed earlier than expected, which was great.
6/18/2019
Alexis R. VERIFIED CUSTOMER
Bobby has helped me out before and I prefer him out of everyone else in the service area. He has always helped me out in the best way possible and gets the job done.
6/18/2019
Asha S. VERIFIED CUSTOMER
Thanks for your help Tanner! Appreciate!
6/18/2019
Amir K. VERIFIED CUSTOMER
He was very nice and professional. I'd recommend him to others.
6/18/2019
Jenny C. VERIFIED CUSTOMER
Perceived to be very efficient to solve problem.
Let us know exactly what was to take place and how long it would be. Resolved problem in a timely manner.Would not hesitate to work with him again.
6/17/2019
Shaina Z. VERIFIED CUSTOMER
Will was so amazing!!! From being super accommodating and attentive, all with remarkable customer service. He is the best!!!
6/17/2019
Rob C. VERIFIED CUSTOMER
As a business owner and employer, I hope you realize what a gem you have in Bobby Reynolds. The guy epitomizes customer service! I couldn't be more satisfied.
6/17/2019
Shui-Chow Y. VERIFIED CUSTOMER
The car was ready as promised when we returned to the service department. Tanner was prompt to process our paperwork and returned the key to us.
6/17/2019
Nien-Chung F. VERIFIED CUSTOMER
JP was very helpful and friendly. Made the experience great
6/16/2019
Richard S. VERIFIED CUSTOMER
Bobby did a great job providing me with daily status of my car by sending me emails. I really appreciated that.
6/16/2019
Arnulfa M. VERIFIED CUSTOMER
Thank you for all your help Julian. Always very helpful and knowledgeable and courteous. I really appreciate his help.
6/16/2019
Michael G. VERIFIED CUSTOMER
Thanks for getting my car back to me so fast. I really appreciate the extra effort.