Will was very nice and he assured me that the car was thoroughly checked out.
8/2/2019
Carl K. VERIFIED CUSTOMER
Done under warranty and they fit me in without a delay.
8/2/2019
Linda V. VERIFIED CUSTOMER
Waited over 1/2 hour for car wash. Everything else was fine.
8/2/2019
Elizabeth R. VERIFIED CUSTOMER
Zack was charming; but I wish I had know the AC diagnostic process would be so long I had to miss my physical therapy appointment
8/2/2019
Rachel A. VERIFIED CUSTOMER
He was very friendly and helpful. Great customer service! Also loved the new radio station added onto my radio playlist.thank you!
8/2/2019
Tegan M. VERIFIED CUSTOMER
The car wash didn’t even touch my front bumper or side mirrors, the text messages that were supposed to let me know my car was ready we’re never sent, and whoever sat in the driver seat messed up every single one of my settings. Not to mention now my AC when on auto will randomly turn off— a problem my car didn’t have before.
8/1/2019
Karen A. VERIFIED CUSTOMER
I truly appreciate the honesty of explaining that the oxygen sensor that was replaced ~6 months ago failed and that it was replaced at no charge on this visit.
Julian was very polite and professional.
Thank you Bob Baker, Carlsbad.
8/1/2019
Cassidy D. VERIFIED CUSTOMER
Great service!
8/1/2019
Joseph E. VERIFIED CUSTOMER
Zach is a great communicator and listens to your questions. He provided clear answers. I look to scheduling service appts with him each time.
8/1/2019
Erin P. VERIFIED CUSTOMER
Joseph was fantastic. I really appreciated his great communication.
8/1/2019
Keri H. VERIFIED CUSTOMER
tanner did an excellent job!!!
Thx
Keri
8/1/2019
Juan V. VERIFIED CUSTOMER
Bobby was very professional and went out of his way to assist me. Thank you!
8/1/2019
Zeman A. VERIFIED CUSTOMER
Your employees should get more PTO.
8/1/2019
Bea D. VERIFIED CUSTOMER
Very efficient. Answered all of my questions. Polite.
8/1/2019
Joann J. VERIFIED CUSTOMER
Expedient and thorough
8/1/2019
Christopher C. VERIFIED CUSTOMER
Tanner was excellent, he explained everything well and took charge of the service provided. The analysis and resolution to the check engine light was comprehensive and he was very honest about what it would cost. The cost estimate turned out to be accurate. It is people like Tanner and his attitude that make me like Bob Baker (both Subaru snd Mazda). Thank you for a job well deserved be and great customer service.
8/1/2019
Nancy K. VERIFIED CUSTOMER
JP gave me frequent updates on the progress of my car’s service.. and gave me a discount because I had so much work done. Thanks JP!
8/1/2019
David R. VERIFIED CUSTOMER
Communication and timelines were terrible. Zach and others would tell me to expect work completion at a certain time and day. As the day would pass it became Clear that work was not being completed on time, I would not be notified. I was therefore repeatedly left waiting on promises that were made and not kept. I called repeatedly, got put on long holds only to be told to leave a message. These messages were seldom returned. After being let down, I was forced to rent a car hoping to be reimbursed. I was not. Overall, I’m very disappointed. I’ve learned to expect better from this dealer. I would not recommend this dealer to anyone based on this experience.