Advisor immediately knew the issue - service time was super quick
8/10/2019
Rose Mary. VERIFIED CUSTOMER
Amazing as always. I wish every employee was as professional and attentive as
Julian. The attention to detail, the going out of his way for us to be completely
satisfied and coming back for service here at Bob Baker. Thanks!!!!
8/10/2019
Shahram S. VERIFIED CUSTOMER
Thank you JP.
8/10/2019
Manar R. VERIFIED CUSTOMER
Excellent customer service!
8/10/2019
Kevin N. VERIFIED CUSTOMER
Tanner did a great job
The one thing I do think he and the technician could have done is replace the burned out brake light, they told me to pick one up and change out myself which I plan on doing, but something that easy , they could of done it and made me feel a little more happy, but overall I am very happy with my experience
Thank you
8/10/2019
Tracy J. VERIFIED CUSTOMER
Will is fabulous
8/10/2019
Lucette T. VERIFIED CUSTOMER
All well so far. The employee who received us was kind professional and helpful.
8/10/2019
Piasarah M. VERIFIED CUSTOMER
Tanner have previously helped me in the past and is always so professional!
8/10/2019
Fix A. VERIFIED CUSTOMER
Took too long to diagnosis problem.Tech tried to say parts installed on car were aftermarket The parts all OEM from another VW parts department Mossy of Escondido. Shop foreman got involved part sold to us was not complete reason calibrations could not be performed.This is the second bad experience we have had in a week.Bobby in service was Great. Receptionist that handles call was rude
8/9/2019
Akash H. VERIFIED CUSTOMER
Zachary was extremely professional and answered all my questions. He is great at his job and deserves a raise!
8/9/2019
Charles R. VERIFIED CUSTOMER
Zach was absolutely fantastic. Pleasant, intelligent, knowledgeable and helpful. My experience with Zach makes me want to come back to Bob Baker, even if my car doesn't need any work! Hang on to Zack as he is a huge asset to your company.
8/9/2019
Joan P. VERIFIED CUSTOMER
Very happy with him.
8/9/2019
Syed R. VERIFIED CUSTOMER
Very helpful and accommodating.
8/9/2019
Dan B. VERIFIED CUSTOMER
William is an amazing Service Writer. He follows up and answered all of our questions and concerns. We will be returning to Bob Baker because of his excellent service.
Go Will!
8/9/2019
Linda A. VERIFIED CUSTOMER
Julian was very helpful
8/9/2019
Juan V. VERIFIED CUSTOMER
Bobby took great care of us. He was friendly and professional. When we picked up the vehicle it all looked great. When we drove the vehicle off the dealership, we noticed that the alignment was off. At that time the service department was closed. We will be back first thing Friday morning.
8/9/2019
Brenna S. VERIFIED CUSTOMER
Trying to get answers early on was challenging. I had to continue to follow up and leave messages... finally having to engage the service manager to get an answer.
8/9/2019
Bryant M. VERIFIED CUSTOMER
My service writer was perfect. The staff was perfect. ...but my problem wasn’t fixed. The suggested solution was not to be correct answer to my problem. So I’m going to have to find another dealership to help me with the vehicles problem. Whatever is wrong is with the car... is an actual issue with the car. Not any aftermarket roof rack or wheels I have applied. It is a power train issue... and your techs know it.
Extremely disappointed in the outcome.
8/9/2019
Stella R. VERIFIED CUSTOMER
Glad to finally get the recall notice taken care of. My previous experiences trying to make appointments and also previous the time I brought the car in but the recall part was actually not available (despite me calling prior to the appointment) was very very disappointing. This time however, everything went smoothly and I am happy with the service and very much appreciate the car wash. Thanks