Appointment was quick and easy, very nice to be able to pay outside now. Erik was a pleasure to work with!
11/7/2019
Thomas N. VERIFIED CUSTOMER
I had a 10 am appointment today. When I checked in with Zach I asked him how long I could expect to wait. He responded 90 minutes, maybe sooner. I had children to pick up at noon, and needed to know if I needed to make other arrangements. My car was not ready at noon and I went out to ask Zach about it. He found my paperwork still on his desk and told me just 5 more minutes. I then noticed that my car was subsequently driven into the service bay and work started to rotate my tires and change the oil. At 12:50 (50 minutes later) another service writer told me my car was ready. I asked what they had found wrong that had taken so longer to remedy (3 hours for a simple oil change). He told me nothing, they were just too busy today.
My question is why have appointments and tell customers inaccurate time estimations? If I had known this service was going to take 3 hours I could have easily made other arrangements ahead of time for the children to be picked up by others. (Although I think 3 hours for an oil change is unreasonable). As it turned out, we were scrambling unnecessarily.
All I’m asking is a little courtesy next time.
Madeline Noakes
11/7/2019
Curt M. VERIFIED CUSTOMER
Bobby was very personable and easy to talk to. I will try to work with him the next time I get work done at Bob Baker Volkswagen
11/7/2019
Barry P. VERIFIED CUSTOMER
Very prompt, professional services.
Thank you ????
11/7/2019
Gerald A. VERIFIED CUSTOMER
Joseph was very helpful, polite, and professional.
11/7/2019
Lindsay Q. VERIFIED CUSTOMER
We were very impressed by Julian’s professionalism and pleasant personality. Please thank him for us. Go Julian. Our world needs more good people like you. :)
11/7/2019
Curtis S. VERIFIED CUSTOMER
Julian Perez is very competent, sincere, and polite! He did a great job and I look forward to bringing my two Subarus to Bob Baker and plan on buying my next vehicle there as well. You have a great dealership and part of the reason is the service. I will not take my Subarus anywhere except to Bob Baker!
11/7/2019
R A. VERIFIED CUSTOMER
Tanner was polite, helpful, and knowledgeable. Appreciate his personal attention to make our service visit pleasant. Thank you.
11/7/2019
Maximilian W. VERIFIED CUSTOMER
Satisfied with our experience today. We were aware of all of the services our Crosstrek needs, Tanner went a little extra to make sure our concerns regarding our vehicle were put to rest.
My recommendation is that tire rotations should be included(or at a reasonable cost) with the higher price for an oil change at the dealership.
11/7/2019
Tony P. VERIFIED CUSTOMER
JP did great work. I had a very bad experience last time I was at Bob Baker and JP restored my faith in your dealership...at least for now.
11/7/2019
Mary R. VERIFIED CUSTOMER
Bobby is always very helpful and explains things before anything is done.
11/6/2019
Daniel H. VERIFIED CUSTOMER
Thank you JP for being diligent in having the servicing completed on our XV while giving us the time to test drive a new Outback, well done. Daniel H
11/6/2019
Gerald M. VERIFIED CUSTOMER
The people at Bob Baker have always been very friendly, helpful and knowledgeable. Thanks.
11/6/2019
Chris B. VERIFIED CUSTOMER
The service crew at bob baker carlsbad are the only people I let work on my car!
11/6/2019
Kristin G. VERIFIED CUSTOMER
Excellent help
11/6/2019
Jenn S. VERIFIED CUSTOMER
Everything was great. Thankful for the team.
Darius is cool. JP is awesome too!