Thanks very much for the prompt, professional service today!
1/4/2020
John K. VERIFIED CUSTOMER
Great experience! Car feels like new. Thanks again!
1/4/2020
Patricia M. VERIFIED CUSTOMER
I went in there because I was having problems connecting with my apple device
I had already spoken to two advisors that told me to bring it in for an update as apple had one. It was a bad morning. I felt like the service advisor was rude. So rude I was ready to walk out.
I also was waiting for a shuttle which I didn’t get for an hour when I went outside to find out why no one had come to give me a ride.
To top it off when I got home I saw on my invoice that they said to
Make sure to tell the customer that I have a rodent infestation. No one even bothered to tell me
This is a brand new car that I am paying slot of money for
I have never even heard of a rodent problem in cars. I called the service dept. this evening and they told me to
Bring a bar of Irish spring soap and they will
Tape it on.
I’m disappointed to say the least. Customer service has gone down hill in this day and age. I felt like I was just another number and disrespected rather than a customer who should be welcomed
Let me know how I should proceed with bringing it in for the rodent problem. I’d like to know what else I can do without ruining the car. The car is being leased.
Sincerely, Tricia Mo’orea
1/4/2020
Roland S. VERIFIED CUSTOMER
Always satisfied every time
1/4/2020
Chris S. VERIFIED CUSTOMER
He was extremely helpful
1/4/2020
Luann J. VERIFIED CUSTOMER
Colton was great to work with!!!!!
1/4/2020
Kathleen M. VERIFIED CUSTOMER
Will always gives good service, but he went above and beyond this time. When I picked up my car, I noticed a new warning light. Worried that it was related to the repair, I brought the car back and showed the warning light to Will. It was a burnt out headlight. Will took me to parts, helped me find the bulb, and then put it in himself. Such great service. Thank you, Will!
1/3/2020
Stephen B. VERIFIED CUSTOMER
Very quick service, minimally disruptive to our activities. Success of the procedures (software update to modules, radio freeze fix) will be determined over time.
1/3/2020
Liza B. VERIFIED CUSTOMER
Julian was awesome. Great communication, and took care of me with a shuttle ride. Had a great shuttle experience with Wayne.
1/3/2020
Ruben O. VERIFIED CUSTOMER
He helped me understand what I needed done to clear the recall and assured me it wouldn’t be long.
1/3/2020
Kim Y. VERIFIED CUSTOMER
Zach gave great advice on managing service intervals and distributing costs.
1/3/2020
Kimberley W. VERIFIED CUSTOMER
The service was completed sooner than expected which wS great.
1/3/2020
Lauraine K. VERIFIED CUSTOMER
I was very happy they could replace my low beam headlight today. He was helpful and caring
1/3/2020
Jay R. VERIFIED CUSTOMER
fast service, good communication!
1/3/2020
Nina S. VERIFIED CUSTOMER
Julian was very cooperative and helped me to save time on service.
1/3/2020
Frederick P. VERIFIED CUSTOMER
Very helpful n patient with a senior citizen.would recommend... always courteous.
1/2/2020
Edna C. VERIFIED CUSTOMER
Great Job!!!Well done...thank you
1/2/2020
Marcie L. VERIFIED CUSTOMER
Bobby is great!! Always very kind, helpful and understanding. I really appreciate all his knowledgeable advice.