Working with Tanner was great - he definitely made every effort to be sure I was happy with the service. In fact, all the employees were friendly and helpful. Thank you.
1/8/2020
Laurie H. VERIFIED CUSTOMER
Only issue was I was told the vehicle would be washed as well and it was not. Other than that happy with service
1/8/2020
Karen A. VERIFIED CUSTOMER
Will was courteous and on time
1/8/2020
Alice H. VERIFIED CUSTOMER
I was very satisfied by the knowledge & curiosity of Mr Perez.
1/8/2020
Grant H. VERIFIED CUSTOMER
Did a great job explaining the service procedures and kept in contact to let me know the status of my car.
1/8/2020
Devin B. VERIFIED CUSTOMER
Friendly and great service. Thanks!
1/8/2020
Barbara Z. VERIFIED CUSTOMER
Erik was wonderful to work with.
1/8/2020
Rebecca S. VERIFIED CUSTOMER
The work done on my cross trek went great. It runs like new and looks like new ;). I’ve never had any complaints going to Bob Baker Subaru for service and buying. Customer service and maintenance is best. Thank you Erik!!
1/8/2020
Beverly F. VERIFIED CUSTOMER
Everyone was very nice and accommodating.
I will def be back
1/8/2020
Heather F. VERIFIED CUSTOMER
Super nice and helpful! Very knowledgeable and was even helping me strategize for the future!
1/8/2020
Gary M. VERIFIED CUSTOMER
Both Bob Baker VW and Hyundai (I also have one of those) have a noticeably less efficient service process than Toyota of Carlsbad. Your people are great but ToC's process is so much more efficient. You should study what they do.
1/8/2020
Steven K. VERIFIED CUSTOMER
He did exactly what he said he would do, in the time he said it would get done. I really appreciate his accuracy and willingness to complete the work properly No complaints here. Thanks very much!
1/8/2020
Robert C. VERIFIED CUSTOMER
Erik was very polite concise and straightforward with his time estimate.
Thank you Erik.
1/8/2020
Virginia G. VERIFIED CUSTOMER
I was pleased with the quick and efficient service today.
1/8/2020
Brooke B. VERIFIED CUSTOMER
Joseph “JP” went above and beyond to help make sure my Subaru was taken care of. I was past due for a tune up and the oil light had been on. I planned to come in this Thursday for an appointment, but needed my car sooner for a last minute work request. JP answered all my questions through email, set up my new appointment ASAP, met me that morning and had the car ready in no time. He also quoted me for future repairs so I’m prepared next time around. Thank you for your fantastic service!
1/8/2020
Robin S. VERIFIED CUSTOMER
Just a suggestion...
When asked when the vehicle will be done, I might suggest the old adage “under promise, over deliver”.
1/8/2020
Michael F. VERIFIED CUSTOMER
Great service!
1/8/2020
Nancy D. VERIFIED CUSTOMER
Zack and Service angry Norm and Norm’s wonderful assistant Jamie never cease to amaze me with how hard they work , striving to meet and exceed the needs of Bob Baker Subaru owners.... and especially me ????, LOL . They are the best of the best! Many thanks !
1/7/2020
Pamela D. VERIFIED CUSTOMER
Zachary was so friendly and informative, you are lucky to have him as an employee.