Everything was great (no coffee but I understand) - I just wish I had asked to replace the rear windshield wiper blade - otherwise, all was fast and efficient
Thanks
3/30/2020
Heather T. VERIFIED CUSTOMER
Julian was incredibly personable, professional and knowledgeable. He delivered prompt service with a smile even with everything the world is currently going through.
Extremely pleased.
3/29/2020
Richard J. VERIFIED CUSTOMER
JP was very considerate, understanding and knowledgeable about my Subaru. He went over the top to provide stellar service!
I am a manager of a customer service team working in IT. I was head hunted by my employer because of my customer service skills and management. It takes a good bit to “impress” me. JP impressed me. A huge “Thank you” goes out to JP!
3/29/2020
Gary M. VERIFIED CUSTOMER
Great customer service. Keep up the good work.
3/29/2020
Beverley C. VERIFIED CUSTOMER
We were totally satisfied with our representative. However we were highly disappointed in the lack of safety precautions in view of the corona virus crisis. Nobody was wearing gloves. The inside of our car was not wiped down with any disinfecting wipes and none made available to us. We had to use our own which fortunately we keep on hand.
3/29/2020
Rachel A. VERIFIED CUSTOMER
Very professional and attentive. I'm a happy customer
3/29/2020
Sherry S. VERIFIED CUSTOMER
Zachary was very informative to our needs, He explained this recall very well, Thank You. He is a very good Employee of yours ????
3/28/2020
Gretchen A. VERIFIED CUSTOMER
Will was great! Honest and thorough. And kept us updated on status of car. I’ve been to other dealers (Porsche and Bmw and Lexus ) Where WE had to call for updates. Thank you for excellent service.
3/28/2020
Jennifer A. VERIFIED CUSTOMER
I moved here from Santa Monica (LA, Ca), 2018. I was happy at Herman **** i Encinitas but they closed temporarily. I was worried that I couldn’t find the same service elsewhere. But, Tanner and everyone at Bob Baker in Carlsbad, was amazing. I felt SO VERY taken care of. Even with the COVID quarantine in place, things were comfortable and safe. Protocols were in place and adhered to. I work in luxury customer service, and have a very high expectation. May I say it we exceeded. Great job guys! I will be back to you
3/28/2020
Danny M. VERIFIED CUSTOMER
Tanner let me know how long it might be for my vehicle (1hour) and he was spot on. Thank you
3/28/2020
Brent K. VERIFIED CUSTOMER
Thanks for always keeping my car running right
3/28/2020
Danielle T. VERIFIED CUSTOMER
I filed a complaint with the corporate offices. You sold me a certified pre owned car with bald tires. Brought it in, and was told it was fine. Then Midas confirmed the tires were 2 MM.
I have no trust in your dealership and will share my experience with my community
3/28/2020
Catherine I. VERIFIED CUSTOMER
Everything completed as promised!
3/28/2020
Chris C. VERIFIED CUSTOMER
Friendly and knowledgeable.
3/27/2020
Corey I. VERIFIED CUSTOMER
Thank you for the prompt service and constant updates regarding the car!
3/27/2020
Ron D. VERIFIED CUSTOMER
Excellent service in this challenging time.
3/27/2020
Patricia B. VERIFIED CUSTOMER
Jillian made everything so easy. Thank you so much!
3/27/2020
Natalie S. VERIFIED CUSTOMER
Julian was personable and professional. Pleasure to work with.
3/27/2020
Carlos C. VERIFIED CUSTOMER
The person was nice to me, that's not the problem. Could not fine what is was wrong with my Subaru :(
3/26/2020
Alex C. VERIFIED CUSTOMER
Top notch and JP was professional af! Good all around! Thanks all :)