Julian Perez is an asset to the dealership! Give him a raise and promote him!
I can’t say enough about his intelligence and people skills, even during a Pandemic!!!
4/26/2020
Luke M. VERIFIED CUSTOMER
I wish it was handled much sooner.
It took me 4 call backs to finally get results.
4/26/2020
Karen R. VERIFIED CUSTOMER
Julian’s service was excellent! He kept me informed on progress and pick up time.
He is polite and respectful. As a senior I felt very well taken care of.
Karen R
4/26/2020
Patricia L. VERIFIED CUSTOMER
Very happy with service at Carlsbad dealership. I had not been up there for many years. Worth the drive, in fact would drive in fact would even drive further to come here. Really appreciated the loaner car which made leaving the car for two days very easy with my work schedule. Julian was a pleasure to work with as were all the other employees who helped me.
4/25/2020
Lauren S. VERIFIED CUSTOMER
Everything was great but would recommend hand sanitizing stations or an area for customers and employees to wash hands out in the open. Employees had masks on but when I inquired about hand sanitizer there apparently was none.
4/25/2020
Benoit B. VERIFIED CUSTOMER
Julian worked very hard to ensure that my transmission was covered for all repairs. Even tho the mileage on my car was 4 thousand miles over the 100k warranty. This type of service and care keeps a customer coming back and staying with the same car company on future car purchases and services.
4/25/2020
Eileen P. VERIFIED CUSTOMER
Will was extremely helpful and polite.
4/25/2020
David F. VERIFIED CUSTOMER
Quick and easy
4/25/2020
Kenneth H. VERIFIED CUSTOMER
Where do you want me to start ?? Zack was fine. It’s the service I received that was Sub Par. Have the Service Dept Mgr contact me. So we can talk one on one.Or contact me @ Kmlsg777@ Gmail.com Not a happy customer ????
4/25/2020
Bert T. VERIFIED CUSTOMER
Excellent service
4/25/2020
Prasad G. VERIFIED CUSTOMER
Came for servicing
They were not following covid 19 proyocol
Vehicle was dirty after the servicing they didn't clean the outside or inside
4/25/2020
Susan M. VERIFIED CUSTOMER
Efficient courteous service. Clean dealership.
4/25/2020
Donna G. VERIFIED CUSTOMER
It meant a lot for the dealership to offervtp pick up my car, repair and return it so I d it d not have to leave home.
4/25/2020
Matthew T. VERIFIED CUSTOMER
Julian was most helpful and informative... thanks
4/25/2020
Mitchell P. VERIFIED CUSTOMER
Tanner is a fantastic Service Advisor.
He is professional and informative and makes the entire experience run smooth.
4/25/2020
Kristen P. VERIFIED CUSTOMER
Zach is the best. His positive and cheerful attitude and outstanding customer service always makes me look forward to bringing our car in for service.
4/24/2020
Cynthia M. VERIFIED CUSTOMER
Zach gave me feedback I needed to feel confident driving vehicle appreciate his honesty.
4/24/2020
Ryan C. VERIFIED CUSTOMER
Will was knowledgeable and service was fast.
4/24/2020
Jim M. VERIFIED CUSTOMER
Tanner was informative, and called me when the work was done.
The only minor issue was that it took about 15 minutes for someone to take care of me. When I was still in my car one guy said someone would be with me soon. When I stood for awhile several people went by, but they all avoided eye contact. I suggest that they say hello, or “Someone will be with you soon.”