William (Will) he’s great at all parts of having your car serviced. I haven’t been in to the service department for about 6 months or so and he always remembers me. Very nice and he knows how I baby my car so I know while it’s in for service it’s being taken care of right. Thanks Will! See you next year! ????
6/4/2020
Kerry F. VERIFIED CUSTOMER
Julian was very professional and helpful
6/4/2020
Andrew H. VERIFIED CUSTOMER
Bobby did a great job in explaining our options for recommend work. Thank you!
6/4/2020
Virginia G. VERIFIED CUSTOMER
Brendan, the service technician, worked hard to have my ordered part, a Thule cargo box, installed at the appointment time previously scheduled despite his initial statement that it may take 2-3 hours due to being “backed up,” instead of one. I I was told when I made the appointment it would take up to 90 minutes. It was installed in an hour so he definitely did his job well and acted to demonstrate teamwork on the part of staff to accomplish what was promised in advance. Telephone staff in scheduling showed utmost care in making my initial appointment.
6/4/2020
Matthew W. VERIFIED CUSTOMER
Carlsbad Subaru is exceptional in everything they do. Zach is a great lad star employee. He was professional, courteous & attentive to small details to help us out of a bind. Thank you! Monique Walker ( suby owner X 2)
6/4/2020
Marc M. VERIFIED CUSTOMER
Tanner did a wonderful job like he normally does,but I have noticed a paint chip on the rear door panel. It's very small but very noticeable.
6/3/2020
Jay B. VERIFIED CUSTOMER
Car was not washed when I picked it up
6/3/2020
Sandra A. VERIFIED CUSTOMER
Excellent customer service
6/3/2020
Shad W. VERIFIED CUSTOMER
Zach does a great job over there...
6/3/2020
Craig M. VERIFIED CUSTOMER
Zach was professional to the highest degree—efficient, fast, and polite. I’ve purchased two cars from Bob Baker Subaru and whenever I take my car in to get serviced, Zach has ALWAYS been on his “A game.” ????????????
6/3/2020
Kelly J. VERIFIED CUSTOMER
Always a pleasure to work with you all!
6/3/2020
Susan E. VERIFIED CUSTOMER
No problems at all.
6/3/2020
Michelle D. VERIFIED CUSTOMER
Very courteous and communicative
6/3/2020
Pamela S. VERIFIED CUSTOMER
Tanner was great! Couldn’t say anything bad about the service. He gave us a rental car because the service was going to longer than we anticipated. So far we are really pleased with the service department.
6/3/2020
Charice H. VERIFIED CUSTOMER
All was great.
6/2/2020
Amanda V. VERIFIED CUSTOMER
Thank you for assisting with tire rotation issue and for mailing my documents to me that I forgot to get from you when I left the dealership.
6/2/2020
Laurie M. VERIFIED CUSTOMER
Erik was very helpful and friendly.
6/2/2020
David G. VERIFIED CUSTOMER
Y’all are awesome
6/2/2020
Reza S. VERIFIED CUSTOMER
Thanks again, Tanner!
6/2/2020
Stephanie C. VERIFIED CUSTOMER
It was a good service. I dropped my car off the night before and it was done the next morning first thing even though my appointment wasn’t until the afternoon. I did have to work so I didn’t pick my car up until I was off work later that afternoon. I did ask for it to be washed which when I went to pick it up it wasn’t washed yet and then Zach took it and washed it. He was very nice about it and I wasn’t upset. I know things are a little crazy right now and things get missed and just happy it was only the wash and nothing else. I was also pleased that I had my 2 year or 24,000 mile which my 2 year was up on May 26, but due to COVID I haven’t been able to get it in nor have I been close to the mileage. I called and spoke with emily and she was very nice and informed me that was extended because of COVID. I was very pleased about that and thankful.
Thank you.