Brought in my car for an oil change and tire rotation took 4 hours to complete. When I returned to pick up my car the tires had not been rotated and tech insisted he did. I had marked the tires and brought it to his attention. Serviced writer then took the car back into the shop and had tech rotate the tires. I will not be bringining any of my vehicles back very dishonest technicians and staff.
8/11/2018
Michael B. VERIFIED CUSTOMER
Good service, Mark a great help
8/10/2018
Ryan B. VERIFIED CUSTOMER
Thank you for processing SSSc and recall-warranty.
8/9/2018
Isaiah S. VERIFIED CUSTOMER
Thank you so much. They went above and beyond. Thanks again.
8/9/2018
Robyne M. VERIFIED CUSTOMER
Javier was very professional and friendly. I always appreciate great customer service, thank you Javier! I’ll look out for the survey.
Robyne M
8/9/2018
William A. VERIFIED CUSTOMER
Jim Moore scoffed in my face when I told him my issue with my vehicle. He never once gave me the impression of urgency when I described my issue he simple told me he had a lot of other customers and gave a blank look. When I asked to see his manager he only pointed at a direction with out looking at me. I believe he should have walked us over and described the situation to his boss for us. His attitude and mannerism made a stressful situation even worse. I had my doubts about ford customer service but now I know it’s garbage.
8/9/2018
Jefferson H. VERIFIED CUSTOMER
Happy with the outcome great service
8/9/2018
Jasmine M. VERIFIED CUSTOMER
Was a great help
8/9/2018
Michelle P. VERIFIED CUSTOMER
Great guy and good customer service.
8/9/2018
Michael G. VERIFIED CUSTOMER
I liked he called me everyday with updates.
8/9/2018
Mel S. VERIFIED CUSTOMER
Communication was great and truck was delivered when promised
8/8/2018
Chris M. VERIFIED CUSTOMER
The car i bought 16 hours before had such a bad leak that the motor was completely out of oil! It was wrote up as if nothing happened and blamed on a leaking oil filter. (More like oil filter wawas never put on tight because it does spontaneously develop a pin hole.) The point is Ford need to take ownership of nearly blowing the motor due to faulty service. The car was being driven with next to 0 oil in it! This may have caused damage to the motor.
8/8/2018
Don W. VERIFIED CUSTOMER
I as scheduled for a 1 pm appointment, arrived at 12;40 and checked in. My truck sat until 2:15 when I was told they did not have time to preform the service. A rear break job on a 2018 F150. I have 38k and the rear brakes are warm out. Frustrating
8/8/2018
Dean T. VERIFIED CUSTOMER
Thomas was great!!! He is always professional and honest when I have work done to my vehicles. It’s always nice to see his familiar face when I come in. I continue to visit Quick Lane because I enjoy working with Thomas and the service department that does a fantastic job! Thanks
8/7/2018
Bruce M. VERIFIED CUSTOMER
Very commented to this place. Thanks for answering all our questions
8/7/2018
Mary N. VERIFIED CUSTOMER
Outstanding service, and professional attitude from Thomas ****.
Thank you.
8/7/2018
Joanna W. VERIFIED CUSTOMER
James made the process so easy for me. He was able to answer questions and concerns I had with my car. Great Job James!!!
8/7/2018
Steven S. VERIFIED CUSTOMER
Alan was very helpful and kept me informed on my repairs
8/7/2018
Chad S. VERIFIED CUSTOMER
The guys in the office were great. The techs in the back however should be fired. They pulled my car into there work space And began to rev my engine and bounce it off the rev limiter just to hear my blow off valve. This was right has they pulled it in, there was no need for this the was just getting an oil change