Excellent job! Lost my wheel lock key and they didn't have the right size so they ordered one that fit my truck to get the job done. Thank you everyone at raceway ford.
9/8/2018
Alina V. VERIFIED CUSTOMER
I’m satisfied with the job completed on my car, but here’s some notes about my experience of checking in and out. I’ve been there before, and last time we determined the number on file was not correct so I had it changed. This time when I gave my phone number it was the same issue- why was it not updated last time? Also, when I left last time I was told I had $12 credit on my account that I could use for the next time. So this time I wanted to use it. Instead of being told I had a credit, I had to ask about it and was told “let me check on that for you.” Part of the process of checking in should be the rep telling the customer how much rewards is available for use on that transaction.
9/7/2018
Shahin G. VERIFIED CUSTOMER
Thanks Anthony, thanks for your help.
9/7/2018
Anthony M. VERIFIED CUSTOMER
We remember being given two free oil changes when we purchased the new Edge...my wife had to pay today?
John W. said it was all in the computer?
Are we mistaken?
9/7/2018
Luis H. VERIFIED CUSTOMER
Clearly described process and explained pricing. Great customer service!
9/7/2018
Daniel B. VERIFIED CUSTOMER
Thanks Ryan, you're very professional.
9/7/2018
Steven S. VERIFIED CUSTOMER
Alan Leon was very helpful and kept me informed on what my c max needed thank you raceway Ford
9/7/2018
John R. VERIFIED CUSTOMER
Service was great as usual, Javier & Thomas are excellent service advisors. Thank you again for taking care of our vehicles need.
9/6/2018
Jack L. VERIFIED CUSTOMER
Staff and service was great. Car wash was horrible. Left it dirty on the outside.
9/6/2018
David S. VERIFIED CUSTOMER
Mike was very professional, and they got me out of there quickly
9/6/2018
Ralph P. VERIFIED CUSTOMER
Mike was not the problem and went out of his way to take care of me. In a nutshell, I ordered a part for my truck. Was called by parts on Friday and told it was in. I ask if I could come in tomorrow and get it installed. I was told to come in Tuesday morning since Monday was a holiday. Showed up Tuesday and service said they were appointment only. Earliest was in a week at a time I couldn’t make. It was only 2 bolts holding the part on. They said they couldn’t help me. Which is fine because it’s getting time for a new vehicle and customer service is important. Well I took it over to mike and he was able to get it installed while I waited along with my sensor light. Thank you mike for taking the time to give good customer service. And thank you to the mechanic who was able to change a part held in by two bolts without making it seem like you are installing a new transmission and maybe could get to it in a week.
9/6/2018
Thomas L. VERIFIED CUSTOMER
Jim Moore was awesome
answered all our questions and took care of us with excellence
couldn't be more happy
great job
Tom Lance
9/6/2018
Jose C. VERIFIED CUSTOMER
Great job,I'm completely satisfied.
9/6/2018
Diedra H. VERIFIED CUSTOMER
I brought my van in for a drive shaft recall and I am still having the same problem. I am waiting on a callback from Alan.
9/5/2018
Gabriel B. VERIFIED CUSTOMER
Excellent job and delivered in a timely matter. Thank you very much.
9/5/2018
**** M. VERIFIED CUSTOMER
James was very helpful. Over a holiday he arranged to have the car get checked just so I could make some plans if the car needed to stay longer than a day. Thank you James and the person who called in daturday!!!
9/5/2018
Liz F. VERIFIED CUSTOMER
Very fast and affordable
9/5/2018
Tom C. VERIFIED CUSTOMER
I was told that it would take about a couple weeks but it was done in a couple days good job guys ????
9/5/2018
Jeremy P. VERIFIED CUSTOMER
I dropped my car off at 10am, didn’t get any communication the entire day that wasn’t initiated by me. By the end of the second day I still hadn’t gotten a detailed description and cost for what needed to be done. Over the phone he said around $1000, then said $850 plus tax and then finally $750 plus tax. I felt like I wasn’t get a straight answer and felt it was odd the price could change so much. I ended up picking up my car without having Raceway do the work and got stuck with a $130 bill to get my keys back. Still not working. I have found another mechanic who is treating me fairly and was considerably less; especially considering I had already been fleeced out of $130 at your dealership. I was a first time customer, completely underwhelmed by the experience and will not be back.
9/5/2018
Paul N. VERIFIED CUSTOMER
Came in for a service indicator reset. Apparently it wasn't reset at my last service at Raceway. Might have been annoyed to have to come back to reset it but since I needed a recall steering wheel bolt installed, turned out to be no trouble after all. I loved the in and out in 15-20 minutes.
Thanks Raceway.