Everyone at Race Way Ford are very pleasant they always give the best customer service.
1/18/2019
Alfredo H. VERIFIED CUSTOMER
Javier was real friendly and made me feel welcomed
1/18/2019
Jodie K. VERIFIED CUSTOMER
Not my service writer fault. I was told 20 min for the shuttle, 45 min later I called my daughter, she arrived 30 min later, before the shuttle driver arrived!
I brought my truck in for an emissions leak. I had 75546 miles on it paperwork shows 75547 out. It actually had 75553. Who drove my truck 6 miles and why? This is not acceptable! I know it's not a lot but it is the principal of it. Where are the morals? My gas! It did not need a road test! I want a truthful answer...... todd andrews
1/18/2019
Anieshe S. VERIFIED CUSTOMER
Great customer service provided by James thank you for being so kind & helpful
1/18/2019
Jerold B. VERIFIED CUSTOMER
Thank you so much
1/17/2019
Linda A. VERIFIED CUSTOMER
Javier demonstrates excellent customer service in the way he listened to my concerns, explained what was to be done, and always gave me a time estimate on the work to be completed. He was very friendly and professional. A great person to have at the front representing your company!
1/17/2019
Dianna B. VERIFIED CUSTOMER
I left the dealership went on my way after a little time later the air light for my tires went on! Not enough air in.my tires,I was so disappointed! I had to go back...to the dealership on a busy day to get tbis situation fixed..not a big deal unless you don't! Have that kind of time..needless to say it really scared me I was going to have a flat tire before I reached the dealership.. o.k. I'm done venting...????
1/17/2019
Renee A. VERIFIED CUSTOMER
Thomas in service desk very helpful and informative my visit was attended to promptly.thanks
1/17/2019
Robert M. VERIFIED CUSTOMER
Best service I have experienced with a dealer. I will definitely be a repeat customer and I’ve already started telling my friends about my experience with Raceway Ford. Thank you
1/17/2019
Keith A. VERIFIED CUSTOMER
Javier treated me well. Things were done to my satisfaction.
Thanks
1/17/2019
Nicola A. VERIFIED CUSTOMER
It wasn’t just Javier, though he was very knowledgeable and helped me. Thomas was also involved wrapping up my visit (Javier had to go to lunch) and another gentleman who came from the back to assist me with another problem. I had recently bought a new IPhone and needed to get it synced to the car screen. He was extremely helpful and I left VERY satisfied with my afternoon experience at Raceway Ford “Quick Lane”.
1/17/2019
Willie C. VERIFIED CUSTOMER
Professional staff
1/16/2019
Jose P. VERIFIED CUSTOMER
Alan took good care of me and communicated all the way thru the time that my air bag arrived,
1/16/2019
Robert P. VERIFIED CUSTOMER
I will not be back or reccomend
1/16/2019
Valerie A. VERIFIED CUSTOMER
Mark is always very professional and nice to work with I appreciate his time thank you
1/16/2019
Jody N. VERIFIED CUSTOMER
Service took 4 days...way too long for a family that needs both FORD vehicles to run consistently. Alan was VERY nice but...well you know.
1/16/2019
Ulises M. VERIFIED CUSTOMER
Very helpful. Called me or text me with every action taken with my car. Thumbs up.
1/16/2019
Olga F. VERIFIED CUSTOMER
Him Moore from the vet beginning when I called to let him know about the recall in my car, he asked for my information and he told he will call me back. He wanted to make if he had the part.
Five min he calling me again telling me that they have ordered..he called me when he got the part and we made an appointment. He even called me on Friday to remind me of the appointment for Monday.
The service was excellent and if I had to go to the dealer again (hopefully not) I will ask for Jim
1/15/2019
Randall A. VERIFIED CUSTOMER
Great experience with the team
1/15/2019
La Trease. VERIFIED CUSTOMER
The service guys forgot to put my "next service" sticker on my window. That would be my only comment