Raceway Ford Auto Repair Service Center

Your service desk people are the nicest gentlemen! Always willing to explain things to me. I'm a little tired of coming in though..both cars have had one thing after another!!

Thank you Mr Thomas I appreciate you your professionalism and respect. Kept me up to date at all times with my vehicle. Once again thank you. Susie D

Top Notch Customer Service

He is great

Javier Hernández is the best one

Not only with service but I bought a eco boost mustang certified by ford and with only 70250,00 miles the power steering module burned out and Iwas searching on line about this problem with ford and it’s very common this is my firts time buying a ford mustang ecoboost and I am very disappointed with the quality because it cost me$4,147.94 for me this vehicle is semi new and causing this kink of mechanical failure it shows the poor quality of parts ford is installing in it’s vehicles not caring for the customer and its business. I bought this vehicle in 02/16/2025 with 63,450.00znd again I am disappointed.

Thomas is always great

Thomas was very helpful and provided great customer service. He’s very knowledgable and accommodating . Received great service from Thomas and felt like his honesty and transparency is a nice and welcome change from most service place. Will definitely continue future services from him . Ty

Thomas was awesome, thorough and explaining everything. If I had to rate my experience 1-10 I would give a 20. Thanks to the team there

As always Mike Mcfarland and his team at this location have always been customer friendly and helpful

I took my truck in for sway bar bushing , a bouncy left front tire due to my bushing and ball joints being worn out. I was told the technician will take it for a test drive and see what he thinks which I couldn’t care less what his opinion was because he doesn’t drive my truck so he wouldn’t know what is wrong or not but he did anyway with the conclusion that it seemed fine for a truck like mine and that my tires were over inflated which caused the rough ride. If he knew anything he would know when air heats up it expands inflating the tires. When my tires are cold the are perfectly set to factory specs. After him adjusting my pressure it is now under inflated by 7 in the front and 5 in the back. Also he stated. “ he could not replicate the problem “ which he can’t . The problem exist, I know the bushings and ball joints are cracked because I got under there and visually checked them. It irritated me very much, then to top it off they decided to change the sway bar end links and some other part that I never requested to change but on the paperwork it was made to look like I did which pissed me off. After the change out my alignment was so bad I could barely turn left but I could turn right more than before. My alignment was not corrected till the following Monday which I had to miss a whole day of work for. I checked underneath when I got it back and the sway bar bushings are still there, still cracked, ball joints still cracked and parts brand new that I never wanted changed out. I told Javier I needed the price dropped because it’s seriously **** that after all that my truck is the same. He apologized that the sway bar bushings were missed but in reality everything I said to him was missed as far as the suspension goes. He didn’t listen to me and the tech doesn’t know anything about how suspension even works and I can confidently say that because of his diagnosis notes. He lied because he has no clue what to do. So I guess the parts came in but I’m not having them installed at quick lane because I now do not trust anyone there with my vehicle. My hub caps have been placed face down and scratched pretty bad, I’m missing retaining clips in both fender wells. Complete carelessness and unprofessional diagnosis is what I found to be the norm at Quicklane. Like I said I will never go back there.

Javier is great and professional

Great

You guys were able to accommodate my needs and helped on the spot. I really appreciate the support your staff provided. Stewart helped tremendously and I appreciate his call and active feedback with what was wrong with my vehicle.

Excellent customer service

August-4, 2025 Thomas effectively researched my Vehicle Maintenance Records and told me exactly when my previous service occurred and made recommendations on what Services my Vehicle needs…. When I questioned him about various Maintenance issues, Thomas responded with thoughtful and informative suggestions. Thomas has a very straightforward and honest approach. Typically I’m very skeptical, but I am impressed with his Integrity- I trust his opinions and Instincts 100%. I have full faith in his reasoning and will schedule additional services based on my vehicle needs and his recommendations! Awesome Service Advisor!!! Please share with Thomas, I am very impressed with him. And, Thank You!!! Michael D

Thomas and Rhonda made my first trip to Quicklane AMAZING! They communicated very well and provided amazing customer service.

Mark was awesome. Give that man a raise. Effective, constant, clear communication. Went above and beyond.

I have gotten several vehicles from Raceway Ford and all my cars have been serviced there at the quick Lanes or at the main service center. A majority of the time I get excellent Service as always just a few little hiccups here and there. And just found out that you have a cash back program that I could have been on 10 years ago if that's how far it goes back. And a few other discounts that you give which I did not know until today but I guess I'll try again

Amazing customer service hands-down thank you Race Way, Ford sincerely, Raffi