The service technician didn’t see my appointment for Saturday at 7am that Mark was supposed to have scheduled. Mark and I had a phone conversation and Mark said come in at 7am Saturday, April 2.
The service technician also didn’t find the luggage part to install on my vehicle. The part was in Lisa ****’s office. I was happy once the part was found an hour later and installed. I also wanted to inquire why I didn’t have the built in navigation and Rick the salesman said not available and he brushed me off I felt.
I went to Fritts Ford to get better assistant with the navigation. The online chat Ford representative said the built in navigation system is available for the Ford Bronco.
Thank you.
4/4/2021
Emily S. VERIFIED CUSTOMER
There was still alot of gunk left between the panel tray and on the frame itself. The wife gray was cleaned but the frame itself did not get cleaned. There was also gunk in the small sections of the tray.
The tires were not cleaned when replaced. The truck was also parked very weird and cockeyed. I had to maneuver it couple of ways to get it out of the parking spot. I can send photos to support this as well.
4/4/2021
David+Lorena Y. VERIFIED CUSTOMER
Once again. Javier u are the man! Thanks 4 the amazing customer service. Mechanics always do such great work
4/4/2021
Danielle G. VERIFIED CUSTOMER
Javier kept us updating on the process and gave full details regarding our car. He was extremely professional, accommodating, and friendly.
4/3/2021
Edwin C. VERIFIED CUSTOMER
Really great and professional customer service from Thomas,definitely will be back!
4/3/2021
Jimmy F. VERIFIED CUSTOMER
Javier was very informative about what services were being done to my vehicle and what should be planned next for the next service on my vehicle. When I had questions arise Javier was willing to listen and provide excellent info and if not gave me more than what I asked for which is a very positive thing. Highly suggest y’all promote him.
4/3/2021
Ann L. VERIFIED CUSTOMER
Dan always does a excellent work on our vehicles. He keeps me informed and is always ready to explain and answer any concerns I have. I am happy to have a
Person and place I trust to take care of my cars.
Thank you for the service I receive.
4/3/2021
Jeffrey M. VERIFIED CUSTOMER
Job well done!
4/3/2021
Claudette H. VERIFIED CUSTOMER
Quick service and friendly! Would recommend to everyone!!
4/3/2021
Mark E. VERIFIED CUSTOMER
Great work, as always!
4/2/2021
Tanner R. VERIFIED CUSTOMER
Very professional and quickly done
4/2/2021
Bruno R. VERIFIED CUSTOMER
Mathew was always very nice and professional with me, Always responded to my text messages and kept me updated on my car. My car runs and feels great thank you so much for your hard work.
4/1/2021
Joseph R. VERIFIED CUSTOMER
????????????????
4/1/2021
Mark G. VERIFIED CUSTOMER
The people at the counter were very pleasant explained everything to me. I expected to be there longer they did a great job thank you ford raceway
4/1/2021
Steven S. VERIFIED CUSTOMER
Thanks dan ritschl kept me completely informed very satisfied
4/1/2021
Elaine W. VERIFIED CUSTOMER
Professional and very pleasant
4/1/2021
Christi C. VERIFIED CUSTOMER
Great customer service, highly knowledgeable about what is going on with car parts etc, very detailed oriented, very helpful and high character
4/1/2021
Lauren S. VERIFIED CUSTOMER
Javier was great!
3/31/2021
Valerie A. VERIFIED CUSTOMER
Javier did a great job helping me out with everything! I'm definitely going back to him for any services I need for my car in the future! Thanks Javier!