Alan Leon was very polite and professional! Thank you
1/8/2022
Juan A. VERIFIED CUSTOMER
Thank you
1/8/2022
Bill S. VERIFIED CUSTOMER
Thank you Mike for getting my truck in and out of the service bay fast you guys are awesome thank you so much
1/8/2022
Nicole F. VERIFIED CUSTOMER
Both Leonel and Mike were excellent. Leonel was informative and attentive.
1/7/2022
Anna T. VERIFIED CUSTOMER
Great job!!!
1/7/2022
Maria M. VERIFIED CUSTOMER
As always A rated service.????
1/6/2022
Perry B. VERIFIED CUSTOMER
Keep me in the loop the whole day as work was being done on my car.
1/6/2022
Javier F. VERIFIED CUSTOMER
He very polite and friendly
1/6/2022
Anthony M. VERIFIED CUSTOMER
Great
1/6/2022
Carlos H. VERIFIED CUSTOMER
Javier was very Professional. Completion time was kept as provided
1/6/2022
Jyll M. VERIFIED CUSTOMER
Leonel was exceptional at communication and giving advice on current issues and problem solving future repairs. Job well done! 5 stars!
1/6/2022
Diane D. VERIFIED CUSTOMER
I would appreciate a more accurate estimate of the time I would be waiting. When I checked in at around 8:15a, I was told it would be “ about an hour.” It was 8:50 before my car was moved back from the front parking spot. It was close to 11:00 when my car was finished. I realize that it is hard to pinpoint an exact time but I would have appreciated an update when it obviously was going to take longer.
1/6/2022
Julio C. VERIFIED CUSTOMER
Good service and very professional staff
1/5/2022
Micheal N. VERIFIED CUSTOMER
I was in an out in no time that’s what you call good service
1/5/2022
Gary A. VERIFIED CUSTOMER
I think Alan did all he could do from where he was sitting but I have no faith in the tech that worked on my truck .and I found things that were broken inside my truck that weren't before I brought it to you very disappointed have to work that I was expecting to be done was never accomplished because of the delays.. Alan was very cordial very nice so I cannot put all the fault with him at all.
1/5/2022
Maria O. VERIFIED CUSTOMER
I was so so blessed with your customer service!!!!! I will be back. I got treated like the most important person in the world!!! Thank you Mike!!!
1/4/2022
Meghan E. VERIFIED CUSTOMER
We have been going to Raceway for a long time. We had friends who worked there and since they retired the customer service and overall tact have been terrible.
The service dept had our car all day and in the end said they don’t know why the problem is happening but they wouldn’t look into any further. We needed to take it to an auto body shop first and then bring it back to them to do more searching! I think not! Why would I bring it back to you when you couldn’t figure it out in the first place. Our business means nothing to you to investigate. I’m pretty sure I can find other ford dealerships that might not be so complacent.
I get times are hard and staffing is down but honestly our experience was a horrible example of the entire business as a whole! If you allow your employees to speak to and treat customers without respect you don’t deserve mine or anyone else’s business!