Javier was great always keeping me updated on my vehicle status.
9/28/2022
Olivia U. VERIFIED CUSTOMER
We brought our 2022 explorer ST in to service on 9/20/22 approx 2pm for the driver side 2nd row seat rattling. We did not have an appointment. Edwin explained that they would not be able to get to it that day but he would keep me updated. I understood and told him that I didn’t return to work till 9/27/22. The 22nd he text and explained he was still waiting on a tech. By Monday 9/26 it still hasn’t even been diagnosed. I could understand if part delay was an issue but to not have a diag for 1 week is unacceptable. We decided to pick up the vehicle today 9/27 so I could return to work. We did not want the tech to tear it apart when we needed it back, yet I doubt that would have happened. Long story short is that a simple service bulletin (some rubber and hose clamps from what it looks like) for a seat rattle takes over a week to do apparently. It’s one thing to have a brand new vehicle making a bunch of noise and it’s a whole other thing to have it sit in service for an entire week untouched. So far not impressed with ford products and service especially.
9/28/2022
Elias R. VERIFIED CUSTOMER
Very good person thanks
9/28/2022
Luetta C. VERIFIED CUSTOMER
Edwin was great with my purchase And very helpful
9/28/2022
Mark T. VERIFIED CUSTOMER
Great service!!!
9/28/2022
Nicola A. VERIFIED CUSTOMER
I have never had a problem with Raceway that those in charge would not be able to assist in managing a problem.
9/28/2022
Raul V. VERIFIED CUSTOMER
very friendly and professional
9/28/2022
Beverly B. VERIFIED CUSTOMER
I wish we knew what the problem is. I am still worried that I will get stranded somewhere. But thank you for your help and concern.
9/27/2022
Olivia B. VERIFIED CUSTOMER
Gabriel kept me on track with my car maintenance. He provided me information on my tires to help me make a good decision on which tire to go with. He is very friendly and honest with customers.
9/27/2022
Gus A. VERIFIED CUSTOMER
Thomas went above & beyond! Answered all my questions , even provided pricing for future services .
9/27/2022
Edward E. VERIFIED CUSTOMER
Great as always!!
9/27/2022
Cesar A. VERIFIED CUSTOMER
Lucas provides great customer service.
9/27/2022
Nathaniel B. VERIFIED CUSTOMER
Great service. Great communication
9/27/2022
Karla G. VERIFIED CUSTOMER
Lucas was excellent keeping me informed at all times.
9/26/2022
Ron K. VERIFIED CUSTOMER
Thomas always does an outstanding job taking care of our car needs. We appreciate him. Thanks Thomas
9/25/2022
Ignacio R. VERIFIED CUSTOMER
Thank express service good ???? Work tanks to Lucas !!
9/24/2022
Jesus L. VERIFIED CUSTOMER
Very good service
9/24/2022
Micheal W. VERIFIED CUSTOMER
Lucas kept me informed of the progress on our escape. answered all of my questions.