The service all around was amazing. The communication was there the whole time and I never felt out of the loop
2/26/2018
Catherine S. VERIFIED CUSTOMER
Terrence is excellent at what he does and with his enthusiasm for doing as much as he possibly can for people in a professional and efficient way. Absolutely a five star employee.
Honda, on the other hand, gets 0-1 star for it's user interface for the Clarity.
Ended up wasting my time and the time and money of the dealership, aside from delivering useless information in a very misleading way that basically says, 'We here at Honda overpromise and underdeliver on the electric range of the Clarity. It's not our fault. It's the way you drive'. The very simple solution is to show a fully charged battery to have a 47 range capacity instead of the previous day's performance. Everyone expects that driving conditions will affect range, they also expect a full battery to have the potential to deliver a full 47 range if that is the published claim.
2/25/2018
Pamela B. VERIFIED CUSTOMER
I am going through a very traumatic time and Terrence was very empathetic to me. I really appreciate that. The problem my car had was caused by another Honda dealership. Terrence is helping me to get reimbursed for the work because it was caused by Sims Honda in Burlington, WA.
I give him a gold star for his service.
2/25/2018
Kathryn Y. VERIFIED CUSTOMER
I have been impressed over the years with the quality of your service, both technical/mechanical and customer care. I am THRILLED to see women in the service bay. I hope this trend continues & that you make sure there isequal pay for equal work!
2/25/2018
Meaghan H. VERIFIED CUSTOMER
Jasmine was very helpful and kind and I felt completely taken care of!
2/25/2018
Cheryl B. VERIFIED CUSTOMER
James is very professional and detail oriented. He kept me apprised of all that was happening with my car and how long it would be until it was ready. James always provides excellent customer service when I bring my Honda Fit in.
2/25/2018
Lynn H. VERIFIED CUSTOMER
I’ve taken all 4 of my hondas for service here. Great service department and I appreciate the fact that they also recognize people who have been with them for a long time. Awesome service usually on time
2/25/2018
Nicole W. VERIFIED CUSTOMER
Quick, polite and accommodating
2/25/2018
Timothy D. VERIFIED CUSTOMER
Having to bring the vehicle back a third time to get dashboard light bulbs replaced is a bit annoying.
Wife asked to cancel the shuttle driver from picking her up and he arrived anyway definitely annoyed her. She took the shuttle since he did arrive but she had changed plans at that point and it threw a hitch in the plans.
2/25/2018
Paula M. VERIFIED CUSTOMER
Excellent service as always...friendly,prompt and I enjoyed the free coffee coupon. James was great!
2/25/2018
Colleen S. VERIFIED CUSTOMER
I'm always well taken care of at west hills! James is great and deserves a kudos!!
2/25/2018
Christine D. VERIFIED CUSTOMER
The undercarriage of the car was not wiped clean resulting in a pool of oil on our garage floor.
2/24/2018
Felix M. VERIFIED CUSTOMER
Excellent service finished before time promised
2/24/2018
Denise A. VERIFIED CUSTOMER
James is good with answering my questions and even remembered an issue I discussed with him from a prior visit before I said anything at my next visit!
2/24/2018
Stephen S. VERIFIED CUSTOMER
Excellent
2/24/2018
Michael B. VERIFIED CUSTOMER
Always amazing service! The best on the hillside.
2/24/2018
James K. VERIFIED CUSTOMER
Quick, easy and professional! Thank you!
2/23/2018
Michael L. VERIFIED CUSTOMER
Brett and your service team led by Aaron were fantastic! ! ! Thank you.
2/23/2018
Barbara W. VERIFIED CUSTOMER
James and the entire service department took excellent care of my parents 1998 CRV. Thank you!
2/23/2018
Giselle D. VERIFIED CUSTOMER
He got me I in without an appt and completed everything and got me on my way in no time.