Ashley is terrific! It is always great to come back to West Hills Honda, and Ashley always remembers me, and greets me with a friendly smile and is so welcoming! Please congratulate her on doing a great job with customer service! Thank you!
11/6/2018
Cassandra G. VERIFIED CUSTOMER
James is always knowledgeable, courteous and very helpful. He also remembers my preferences each time I bring my car in such as my need to work upstairs. A+++++ Service and I highly recommend. Cassandra G
11/6/2018
Arturo U. VERIFIED CUSTOMER
Austin was excellent in responding to my needs
11/6/2018
Carmen F. VERIFIED CUSTOMER
Everyone was courteous & friendly.
11/6/2018
Katsuko C. VERIFIED CUSTOMER
I couldn't get rent car during my car in fix.they doesn't even offer so I just curious I suppose to be get rent car myself? I was walk to my job 3 days till my car is back.but otherwise I like Honda car and you guys make good quality car always.keep it up ????
11/4/2018
Sarah F. VERIFIED CUSTOMER
It was however very frustrating trying to reach the service dept by phone the day before. I think you need more people working there.
11/4/2018
Allison P. VERIFIED CUSTOMER
Overall service experience and Brett's interactions were great!
The only slight issue we had was after we got the car back, we didn't notice that during the servicing, the Auto lights had been turned off, and ended up driving a little in the dark without out lights on!
11/4/2018
Michael H. VERIFIED CUSTOMER
Cameron was the kind of Ambassador I’d want for my dealersip. I left completely informed of the somewhat tricky details with the unfortunate “Curse of the Crosstour” we continue to experience with an otherwise great car. My nearly two-years with West Hills Honda has been an outstanding experience. I can appreciate the service experienced from having been in the business and faced with the challenges you’ve met at every service with you. Keep it up. You’re where both my Honda will be coming.
11/4/2018
Guntis M. VERIFIED CUSTOMER
Austin did a great job. While the required service was minimal, he was personable and professional throughout. I commend his customer friendly attitude, it sets a positive standard in your organization.
11/4/2018
Kylie P. VERIFIED CUSTOMER
Cameron was great!
11/4/2018
Erin B. VERIFIED CUSTOMER
Brett went above and beyond to make sure my car was in great working order and back in my possession. Thanks for the excellent service.
11/3/2018
Willer M. VERIFIED CUSTOMER
Excellent service and all staff are great!
I greatly appreciate for all you do and your excellent service.
Thank you.
11/3/2018
Terri J. VERIFIED CUSTOMER
Ashley did an outstanding job. Answered every question and went out of her way to help me. Will ask for her next time I need service. Thank you Ashley. Deserves a reward.
11/3/2018
Sarah B. VERIFIED CUSTOMER
I always love going through Bret! Always so nice and very knowledgeable. Love coming into Honda.
11/3/2018
Natalie G. VERIFIED CUSTOMER
The oil change time frame was estimated to be 60 min and after 90 min my mother in law had to ask about the status. And update that things were taking longer Han expected would have been appreciated.
11/3/2018
Micah B. VERIFIED CUSTOMER
Thank you James for a great job! Your assistance was greatly appreciated!
11/3/2018
Michael M. VERIFIED CUSTOMER
Patrick was great, professional.
I agreed to more than my scheduled oil change and they did not re - set my car to 100% oil. Which made me wonder if they even changed the oil.
I feel like they hurried through my service.
11/2/2018
Richard C. VERIFIED CUSTOMER
Brett performed well with respect and attentiveness.
11/2/2018
Lana O. VERIFIED CUSTOMER
They gave us exactly what we wanted. It was nice to have coffee and a free car wash.
11/2/2018
Dolores T. VERIFIED CUSTOMER
Brett was very professional and great to work with.