After my car was serviced, the service writer went over the multi-point inspection report with me to include tire pressure readings. The front tires were 8 32nds and rear 10 32nds. I was assured the tread was correct. The tires are new, so I was concerned about unusual wear. I took the car to my tire dealer where the tread was re-measured at 10 32nds all around. Also, the reminder window sticker was not replaced...which is not a big deal, but I do pay attention to it. I appreciate excellence, which Haselwood has always provided. My choice to drive 80 miles instead of 10 miles for service is based upon excellence and fairness. I hope the choice continues to be the correct one.
5/21/2021
David S. VERIFIED CUSTOMER
Warm and welcoming as always!
5/19/2021
Alanna B. VERIFIED CUSTOMER
Vehicle has not been returned, is currently still in service dept for FIFTH TIME for leaking water from upper center console area, and I have received no updates of substance to tell me what is going on with the car, just the clearly automated messages telling me my vehicle is still being serviced. I called this morning for an update after 4 days of NO WORD and was supposed to receive a call back in a few minutes and that was over an hour ago. I am trying to be patient and calm this time around but no communication on status is VERY upsetting.
5/18/2021
Michael L. VERIFIED CUSTOMER
She was very welcoming and professional.
Thanks
5/18/2021
Shannon S. VERIFIED CUSTOMER
I'm always happy with the service there.
5/16/2021
Barbara G. VERIFIED CUSTOMER
If all the employees were as professional and attentive as Engell, we could recommend the dealership. He continued to keep me appraised and when the incorrect part had arrived, her overnighted the correct one. He went above and beyond.
5/15/2021
Justin C. VERIFIED CUSTOMER
She’s was Great ! Very pleasant to service
5/15/2021
Monte R. VERIFIED CUSTOMER
I was especially happy to get my rig in early. I arrived an hour early and the car was put into the system. I had over a two-hour wait but it was certainly better than making two trips plus a rental. So grateful for that so thanks!
5/15/2021
Ace H. VERIFIED CUSTOMER
Bring back the basketball hoop!
5/15/2021
Jean B. VERIFIED CUSTOMER
Very clean and fast service. And right on time.
5/15/2021
Kelly B. VERIFIED CUSTOMER
My service advisor was satisfactory. However,the service took a ridiculous amount of time. Over two hours for 3 preventative maintenance tasks and paid almost $1,000 for the privilege. No matter what I have done at Haselwood, I'm there for at least two hours. I dread having to take my vehicle there and try to avoid it at all costs.
5/15/2021
Joel L. VERIFIED CUSTOMER
I actually had a major problem with the customer sales person and two of the technicians working on a very simple problem: the three didn't seem to know/understand the difference between a running light and a low beam. Engell sorted things out for me. If you'd like to discuss call me at ****-****-xxxx. It really was a huge C.S. failure.
Joel
5/14/2021
Kathleen P. VERIFIED CUSTOMER
My ccx ar is beautiful. The only thing was left side mirror didn't look clean and the green mold in crevice of left window on outside wasn't clean. Other than that I was very satisfied
5/14/2021
Cavello M. VERIFIED CUSTOMER
Good evening!
1. A rental was not available upon drop-off of the car, contrary to the list of services offered for the 75,000 mile maintenance package. I was told a reservation was needed, but this is not mentioned in the list of services.
2. A tire rotation was not performed IAW the maintenance package, as I verified the location of the tires prior to the service. Later as I looked over my inspection paperwork, I saw that "no rotate" was annotated on my sheet, with no explanation of why it was not performed.
3. On the 'Multi-Point Inspection Report', my driver-side rear tire was marked as being in good/ normal condition. This tire is worn bald toward the inner side of the tire, and is a safety hazard (hence the reason for the service package including 4-wheel alignment). This causes me to second guess the validity of the inspection. No disrespect intended, but it's just an eyebrow raiser.
The service was quick, and the facility was clean.
Thank you for listening.
Cavello M
5/14/2021
Bradley B. VERIFIED CUSTOMER
Engell did a great job making my service a smooth one. I was originally told my car would not be done until the next day, but Engell called me at 2PM to let me know everything was done and there were no problems.
I'm just a normal everyday guy, but Engell treated me like I was a high class VIP.
5/14/2021
Saye I. VERIFIED CUSTOMER
I was late to my appointment in late afternoon and they took care of me.
5/13/2021
William W. VERIFIED CUSTOMER
Natalie was very kind and efficient.
5/13/2021
Madeline C. VERIFIED CUSTOMER
Yes I have been a customer for over 20 years and I have been very satisfied with the service I have received today and in the past and I would continue to use your services. Thank you
5/13/2021
Emily C. VERIFIED CUSTOMER
Thank you for your professionalism and timely service! It is much appreciated.
5/12/2021
David M. VERIFIED CUSTOMER
Engell. Pellumbi. Dealing with him was a breath of fresh air. I had issues with the person that was supposed to make my appointment and then did not but engell took care of the problem and when I left I did not leave with a nasty taste in my mouth from dealing with the people over the interior of my car so overall he made it a great experience compared to the last time that I was there dealing with my Elantra. Sincerely David M