From the moment I arrived I was made to feel unwelcome. The service went downhill from there. To top it off I had to repack my spare tire in its compartment while your people just watched.
3/7/2019
Kai M. VERIFIED CUSTOMER
Chris was very thorough, professional and genuine. He was helpful especially since I am new to the area. I will most definitely be back.
3/7/2019
Cornelius D. VERIFIED CUSTOMER
That is great
3/7/2019
Kurt R. VERIFIED CUSTOMER
Colin took my truck 8:00 am Saturday and I picked it
up Wednesday 5:30 pm. Not sure why it took
so long. And I had many unanswered phone calls.
But I don’t know what battles Colin is fighting.
I do know we agreed he should keep the truck until
we were sure everything was operational. It was
aggravating to purchase my truck on February 12
during a record snow storm, and have to return
it March 2nd for repairs, and that
after watching it leak for a week, and only having
1speed on my heater motor. Overall Colin gets an
A. He is good to work with and I thank all of you
for doing the right thing by making the repairs
without charge to me. I teach at the university level, a
you will receive honorable mention in my Quality and
Ethics classes.
3/7/2019
Fred P. VERIFIED CUSTOMER
Good job in isolating the problem!
3/7/2019
David J. VERIFIED CUSTOMER
Colin was very good and kept me informed of the work status as I waited. The shop work was completed in a timely and successful manner. However, the hand-wash and interior vacuuming was done very poorly. I would not have known the interior was vacuumed at all except that I observed the employee turning on the vacuum and working in the front area (but it still had 'crap' on the flooring throughout the Van). The exterior wash was very superficial. Most of the Transit was washed, but many spots were missed. It was very obvious just by looking and the Van that many spots were still very dirty.
3/6/2019
Patrick M. VERIFIED CUSTOMER
Cole did a wonderful job. His professionalism and candor was very nice to work with.
3/6/2019
Jay H. VERIFIED CUSTOMER
I was told that the brake fluid needed too be flushed? Along with the transmission, and coolant? Both of those items do not need to be done until 100,000 mile not 50,000 as per the owners manual. Flushing Brake fluid? never heard of that WTF? Then I was told my windshield wiper were shot? I just had new ones installed at Les Schaub 2 weeks ago, the best they sell. I wonder how many people get ripped of when they come in for and oil change and tire rotation, and pay for things that don't need to be done?
3/6/2019
Mitchel B. VERIFIED CUSTOMER
Good service. Kelsi explained what was done and the charges very clearly
3/6/2019
Demetrius D. VERIFIED CUSTOMER
Great Service!
3/6/2019
Martha S. VERIFIED CUSTOMER
Finished earlier than expected????????
3/5/2019
Edwin R. VERIFIED CUSTOMER
Excellent ???? service by Ronnie. Very friendly and respectful.
3/5/2019
Perry C. VERIFIED CUSTOMER
Kelsi was great. Very helpful. Great customer service
3/5/2019
Loree H. VERIFIED CUSTOMER
Great service, wonderful technicians
3/5/2019
Hilary D. VERIFIED CUSTOMER
Best service I've had there in a while. Very polite amd informative!
3/3/2019
Danny C. VERIFIED CUSTOMER
They never vacuum my vehicle out like my wife's dealership does.
3/3/2019
Kenneth B. VERIFIED CUSTOMER
She was awsome but when you are tall and the people that are doing the car are short please move the seat back so when we get back in we dont kiss our knees.
3/3/2019
Li Kang. VERIFIED CUSTOMER
Good time. Quick service, hopefully it can keep up.