Brought my car in for service and somehow they managed to get a screw in one of my tires. My tire did not have a nail in it when dropped off. Service manager made excuses and said it had been in my tire which is bull. Parking lots near the service area have screws/bolts etc and they drove my car into the shop themselves. Worst service I have ever received. I shouldn’t have had to pay to replace my tire when my car was perfectly fine when I parked it. I check my tires every morning as a safety precaution for my kids. The fact that they tried to say it had been in my tire is a load of crap. I will not be bringing my car back to Ford or any service dept here at west hills. Also, I was told I had a free oil change by Kelsi and then she says whoops my bad, you still have to pay for it. This place is so unprofessional and the service was thee worst I have ever had and I will not be recommending to anyone. Placing blame on a customer for a screw in her tire when your parking lots have screws/bolts and nails around the service area. CLEAN UP YOUR SERVICE AREA! Unbelievable!
5/20/2021
Margret M. VERIFIED CUSTOMER
Thank you! I had a family medical emergency and toyota service was full so referred me. Marcus was excellent...professional, understanding andvgot me in and out in less than an hour. I am driving a king way alone and niw wont worry about my car! Thank you!
5/19/2021
Cari H. VERIFIED CUSTOMER
There was severe lack of communication in the status of the maintenance done to the truck, which resulted in items not getting completed as expected. This will require another visit to get the truck maintenance completed.
5/19/2021
Trevor R. VERIFIED CUSTOMER
Marcus was super friendly and helpful throughout my experience and helped the process go smoothly.
5/19/2021
Michael F. VERIFIED CUSTOMER
Cameron took care of all my concerns and made progress on a warranty issue. Thank you Cameron.
5/19/2021
Ryan B. VERIFIED CUSTOMER
Chelsea was on top of things. I kept calling to ask stupid questions about the work being done on my truck and the rental situation. She got right back to and kept informed on what was going on. She was extremely polite and very professional. Also the young man who drove me up to get my rental both times was very kind. My experience with your dealership has been hands down terrific. Thank you.
5/18/2021
Richard E. VERIFIED CUSTOMER
Thank you for your very good service. I am looking forward to my next visit.
5/18/2021
James C. VERIFIED CUSTOMER
Parts were not available for the second recall after the vehicle was kept overnight.Psrts availability should have been determined prior to this service call.
5/17/2021
Dale N. VERIFIED CUSTOMER
Conner was thorough in explainig all details of service performed . also very professional,
5/16/2021
Justin H. VERIFIED CUSTOMER
Very hard to get in touch with anyone for status about when my vehicle would be ready. Also, after I left, the check engine light came on as well as the engine started making a sound , and I am worried the mechanic may have broken something because it was not an issue when I brought my truck in.
5/16/2021
Mariah W. VERIFIED CUSTOMER
Marcus was very helpful, however labor charge for 2.4 estimated hours of work was $500. I did the same work myself at my house for free. If I ran into a problem I couldn't fix myself,I would definitely consider another visit to WHFM.
5/15/2021
Irvine A. VERIFIED CUSTOMER
My service representative did an outstanding job. Thank you!
5/15/2021
Michael R. VERIFIED CUSTOMER
Good job Colin for getting both our oil changes at the same time.
5/15/2021
Pamela C. VERIFIED CUSTOMER
Everyone was Great....
5/15/2021
Tommy S. VERIFIED CUSTOMER
From the moment my truck arrived at West Hills ford Chelsea did a great job keeping me informed on what needed to be done and when it would be done. She easily answered all my questions and concerns was very knowledgeable about explaining what all the items were that needed to be addressed. As long as she is working at west hills it will be the shop I trust to work on my truck going forward!
5/15/2021
Michael C. VERIFIED CUSTOMER
Brenda is outstanding! Yesterday was the first time I worked with her an nothing but total professionalism! Great job!
5/14/2021
William C. VERIFIED CUSTOMER
Great service, excellent work
5/14/2021
Jamison W. VERIFIED CUSTOMER
Conner was very professional, even gave me a discount, which was a very pleasant surprise!
5/14/2021
Chris R. VERIFIED CUSTOMER
Brenda is one of the main reasons I bring my truck in to your service department for everything but oil changes. Super friendly and always helpful just a delight to deal with. You got a keeper in her for sure!
5/14/2021
Joseph L. VERIFIED CUSTOMER
My wife was there for over five hours for an oil change when she went back to look to see the status nobody was in the service lane also we now need to reschedule another appointment and lose another day to have the vehicle checked for a leak that was discovered not very happy with your service today