Excellent service! Barbara went above and beyond my expectations to make a great service experience!
4/30/2021
Bill A. VERIFIED CUSTOMER
Great job!
4/30/2021
Sharon T. VERIFIED CUSTOMER
She was very friendly. I did not wait a couple of minutes, she was there taking care of me.
4/30/2021
Steven M. VERIFIED CUSTOMER
I received a complementary rental car due to the miscommunication of the recall parts not being in stock.
4/30/2021
Jaykob B. VERIFIED CUSTOMER
Car was serviced in a timely manner compared to other dealerships that I have been too. There is actually a point in making an appointment here! They stick to schedule and weren’t behind on schedule! Also got a voucher for a free drink from their cafe as I waited. I will definitely return for future services.
4/30/2021
Joyce J. VERIFIED CUSTOMER
Your schedulers needs to be trained. I was set up for a 12 o’clock appointment with waiting while they fixed the car with the problem the local mechanic had diagnosed and I told to the scheduler. I get there and they tell me they have to diagnose the problem themselves. As they had not even looked at the car 4 hours later, I went home. This is over an hours drive one way. The next day Marcus called and said the problem was what the local mechanic had diagnosed and it would take two and a half weeks to fix it. The scheduler made my appointment for it to be fixed while I waited. I should have been advised they would have to analyze it before they could fix it then give me an estimate of time to fix it. The 12 o’clock appointment did not get looked at until 4 or 5 hours later. I had no information until the next day mid morning. No more Mazda’s for me!
4/29/2021
Lawrence O. VERIFIED CUSTOMER
Everything from the quality of the coffee to the speed of the service was excellent. Your people are very friendly and helpful without being pushy. Thanks.
4/29/2021
Dennis S. VERIFIED CUSTOMER
Her efforts are over the top
4/29/2021
Scott M. VERIFIED CUSTOMER
Connor was excellent and followed through on this task. Thank you
4/29/2021
Carol D. VERIFIED CUSTOMER
I have always been happy with my service and appreciate the great customer service I receive
4/29/2021
Paul K. VERIFIED CUSTOMER
Connor was professional and friendly, appreciated on both counts.
4/29/2021
Cathleen A. VERIFIED CUSTOMER
Brenda was proffessional and kind. Understood that was antsy to get back to work.
4/29/2021
Thomas M. VERIFIED CUSTOMER
Well done to everyone involved. My vehicle presented a challenging diagnostic problem, which your staff addressed efficiently and thoroughly.
4/29/2021
Janice E. VERIFIED CUSTOMER
Brenda is a amazing asset to your service team. Because of her excellent work we will be bringing our future service and purchasing business to West Hills Ford.
4/28/2021
Alex M. VERIFIED CUSTOMER
An other awesome experience!
Thank you
4/28/2021
David S. VERIFIED CUSTOMER
The staff, especially Brenda Dunn, were very pleasant and professional. She is always curious and polite during all of our interactions.
4/28/2021
Jeffrey G. VERIFIED CUSTOMER
His hand writing needs work and he couldn’t explain to me in detail what was accomplished
4/28/2021
Catherine F. VERIFIED CUSTOMER
Can't tell where the damages is anymore, thank you!
4/28/2021
Daniel R. VERIFIED CUSTOMER
Colin is a pro and communicates very well
4/28/2021
Amy K. VERIFIED CUSTOMER
I was discounted for the extra labor due to me having to wait longer.