My auto came in for a backup camera recall. After being in your repair facility from 11-4:30, I was informed they did not have the part. It will not be in until Friday. I waited to get this appointment until I was fully vaccinated, around March 15, and was told first available appointment was May 5, so appointment had been on books for six weeks, but no part. Chelsea tried to explain that service department doesn’t know about parts department. Seems strange to me, and very POOR customer service. Also got text that auto was ready to be picked up!
5/7/2021
Nicholas W. VERIFIED CUSTOMER
Pam and the rest of the staff were great. I felt right at home.
5/7/2021
Claudia . VERIFIED CUSTOMER
Friendly and knowledgeable!
5/6/2021
Cynthia C. VERIFIED CUSTOMER
Brenda was amazing. Please make note that she was unable to provide an update as the mechanic working on the car was not working on that particular day. And there was no record anywhere in the system or with any other mechanic about what the status of the vehicle was. The vehicle had been in your shop for a week with no phone calls made to provide status until I called on The following Monday to find out what the status was. Brenda was prompt to find out on Tuesday and get back to me as soon as she could. Again Brenda did an amazing job
5/6/2021
Audrey F. VERIFIED CUSTOMER
Service was completed in the time estimated, associates were friendly and professional and future maintenance suggestions and options were addressed.
5/6/2021
Jon R. VERIFIED CUSTOMER
Excellent service. Thank you.
5/6/2021
Krista N. VERIFIED CUSTOMER
The shop went above and beyond- working around my maternity leave schedule and getting my car in and done on a standby basis. I am completely satisfied with the service I received for my vehicle and the level of communication regarding status. The online payment method was really great too as I have young children and time is everything! I will continue to bring my 2013 Edge in until the wheels fall off or I trade it in for that sweet MachE ????
5/6/2021
Lance N. VERIFIED CUSTOMER
Thanks for the excellent service
5/6/2021
Dale C. VERIFIED CUSTOMER
Connor was great. My scheduling was screwed up again. Somewhere my oil change and service and my full detail were not both scheduled even though I spent 10 minutes with the scheduler and articulated that I understand the two services are from two separate departments and I wanted to ensure that both types of service were scheduled for the same time frame on the same day.
5/5/2021
Carl W. VERIFIED CUSTOMER
Your internet was down yesterday would you e-mail me a copy of work order for my records and extended warranty. Thanks Carl
5/5/2021
Colleen . VERIFIED CUSTOMER
Feeling informed about our car and completely taken care of! Thank you so much, Cameron & West Hills Team!!
5/5/2021
Mark R. VERIFIED CUSTOMER
Professional and courteous.
5/5/2021
Andrea A. VERIFIED CUSTOMER
Very informative on the process.
5/5/2021
David C. VERIFIED CUSTOMER
Staff was friendly and the process very efficient despite computer difficulties. Totally satisfied.
5/5/2021
Sue O. VERIFIED CUSTOMER
Everything was completed as requested
5/5/2021
R Cecilia. VERIFIED CUSTOMER
Happy that it took less time for the job.
5/5/2021
Charles F. VERIFIED CUSTOMER
I was happy with the service manager but it seams that every time bring my truck to you the maintenance bill is over the top. It’s a good thing I’ve purchased the extended warranty or I would’ve bought a new truck for all the work you’ve said was required in the last year and it only has 75000 on it
5/5/2021
Jeremy Q. VERIFIED CUSTOMER
Only got my open recall done but it was done in a timely manner.
5/5/2021
Dana M. VERIFIED CUSTOMER
Super helpful and nice
5/4/2021
Brandie M. VERIFIED CUSTOMER
I am sure service was performed with a high standard but was shocked to hear my tires didn't need rotated when you could visibly see wear on fronts as compared to rear and 10000 miles of use. Then asked for my sunroof to be adjusted because wasn't seating properly. Only seated correctly when tilt up and back down. Now it doesn't seat flush with rear glass panel at all. Asked if I could reschedule another appointment to get readjusted and was told to go back to Port Angles. I was hoping to have a new place to go for my service needs since I bring my other cars to West Hills. Colin was very friendly, but didn't seem to concerned about sunroof.