While driving home from Heartland, I noticed the instrument panel headlight high beam indicator light did not indicate when the high beams were on. The Inspection Report could be interpreted as reporting the headlight high beam indicator light came on when the high beams came on (the latter come on). Had Heartland noticed this fault, I probably would have had Heartland troubleshoot/repair the fault. In the meantime, I will troubleshoot the fault. I have an original Toyota 2002 Prius Electrical Wiring Diagram (which would not have any updates) and some other 2002 Prius manuals, plus a BSEE, plus a bunch of electrical troubleshooting gear, plus plenty of tools, metric and American Standard I would appreciate any hints/suggestions about the possible cause of the problem.
4/13/2019
Bernie M. VERIFIED CUSTOMER
Great job
4/13/2019
Richard B. VERIFIED CUSTOMER
very friendly and on time
4/13/2019
John R. VERIFIED CUSTOMER
Gennifer wikstrom was friendly, professional, and very knowledgeable. She answered all my questions in full and direct. She explained all that was done, and needed to be done to my vehicle clearly. She informed me of all my options. Very satisfied with my experience.
4/13/2019
Gregory B. VERIFIED CUSTOMER
He answered all questions and also got estimates on future work. I’ll return next month to get additional items repaired. With my wife out of town, I was limited to morning only at dealership.
4/13/2019
Teresa G. VERIFIED CUSTOMER
Terry was very friendly as well as professional. I am definitely pleased.
4/13/2019
Anita W. VERIFIED CUSTOMER
Nina was fantastic!
4/13/2019
John G. VERIFIED CUSTOMER
No additional survey required
4/13/2019
Dan A. VERIFIED CUSTOMER
Professional, efficient, friendly, knowledgeable. Free coffee is cool!
4/13/2019
Tony C. VERIFIED CUSTOMER
Jacob Wiegel was very helpful, best assistant service manager.
4/13/2019
Lauritz E. VERIFIED CUSTOMER
Very good. Flexible, timely. Thanks, Larry
4/13/2019
Ginger E. VERIFIED CUSTOMER
I am a first-time customer with Toyota and the experience was really great! Richard was very pleasant, very clear in communicating with me and treated me with respect!
4/13/2019
Wilzen B. VERIFIED CUSTOMER
Amanda did a great job! Pretty much fixed what Adam didnt address from my last visit which was a few months ago. Called back a few months ago to which no one called me back about a part that he said he ordered in which he didn’t. Will see if service and parts will call me back if the parts that Amanda ordered arrives. Least that Adam should’ve done before would be giving customers update after I called back a few times. Good job Amanda!
4/13/2019
Beth P. VERIFIED CUSTOMER
Nina is always helpful and always listens to me. I appreciate this so much!
4/12/2019
Stanley S. VERIFIED CUSTOMER
Always professional and attentive.
4/12/2019
Mike S. VERIFIED CUSTOMER
Service manager-good job!
4/12/2019
Kevin M. VERIFIED CUSTOMER
Professional, efficient, and knowledgeable
4/12/2019
Rupert T. VERIFIED CUSTOMER
The service took too long, 1 hr behind expected completion.
4/12/2019
Keith Y. VERIFIED CUSTOMER
She was great and the tech I also talk to about the problem had good product knowledge and was able to explain to me what was wrong what needed to be done and how he was going to do it they both are great I appreciated the promptness and efficiency thank you
4/12/2019
Keith Y. VERIFIED CUSTOMER
She was great and the tech I also talk to about the problem had good product knowledge and was able to explain to me what was wrong what needed to be done and how he was going to do it they both are great I appreciated the promptness and efficiency thank you