Aaron is a blessing to work with. He really took good care of my car problems and was very professional. He explained what needs to be done and even provided me with pictures of my cars problem. I really appreciate his concern for me as a costumer. Thank you for having a professional like him in your service department. He makes going there for my cars maintenance less stressful and very a very pleasant experience. Thank you.
8/8/2019
Kathleen W. VERIFIED CUSTOMER
Terry was great, but the person who made my appointment said it was a minor servicr whem it was a makor one & was listed on my record that way. When I connected with Terry he sorted of out. The servoce person might need more training. Terry was professional, knowledgeable & I trust him . Thank him for me.
8/8/2019
Jacob M. VERIFIED CUSTOMER
Jacob was amazing!!! 10/10 service from him.
8/8/2019
Betty T. VERIFIED CUSTOMER
I wish you could figure out a system thet wouldn't make us wait so long for an oil change.
8/8/2019
Michael G. VERIFIED CUSTOMER
Came in for what I thought was going to be a simple 98K service prior to shipping my 2006 Highlander to my son in North Carolina. During the service your folks discovered a water system leak. Knowing of my timetable Aaron expedited a pressure test, completed in less than 40 minutes and within another 3.5 hours had a new radiator installed. Amazing service.
The final bill was for much less than I ever expected again due to Aarons help. I am a 25-year customer of Heartland Toyota and continue to be amazed at the high level of professional and concerned care that folks like Aaron and your tech staff provide. I can't thank you enough.
Mike Grigoni
8/8/2019
Daniel B. VERIFIED CUSTOMER
Please go back to washing my truck when it’s done
8/8/2019
Tanner O. VERIFIED CUSTOMER
Great service Amanda was really friendly and helpful
8/8/2019
James R. VERIFIED CUSTOMER
I like Aaron. You all recommended brake work at the 100000 check. I doubted that and confirmed with independent mechanic at 105K. You all recommended again at 110K. But today Aaron did not make that recommendation. He looked genuinely surprised that it had been previously recommended. This was going to be my last time in, but I have changed my mind.
8/8/2019
Doc R. VERIFIED CUSTOMER
Great job
8/8/2019
John W. VERIFIED CUSTOMER
Thank you Jake
8/8/2019
Lawrence M. VERIFIED CUSTOMER
My perma plate on my paint job is unsatisfactory. Water spots still showing.
8/8/2019
Craig H. VERIFIED CUSTOMER
Austin Newell was very friendly and made me feel welcomed. He was very knowledgeable and satisfactorily answered my questions and concerns regarding my vehicle. He exemplified excellent customer service and respect. Austin is the kind of employee every dealership should have.
8/8/2019
Bridgman M. VERIFIED CUSTOMER
Austin was great and the service was the best as always with Heartland.
8/8/2019
Arron E. VERIFIED CUSTOMER
This was my second time working with Jacob, the last being 6 months ago. As expected, I was treated with respect and utmost professional care. Jacob goes above and beyond for his customers without any shred of hesitation. Jacob alone is worth my service back. Thanks again.
Sincerely, Arron E
8/8/2019
Lito O. VERIFIED CUSTOMER
Outstanding customer service!
8/8/2019
Nancy R. VERIFIED CUSTOMER
Usual good job!! Dustin was very knowledgeable
8/7/2019
Benjamin A. VERIFIED CUSTOMER
Your technician failed to reinstall the panel over the multifunction display and left a tool in my car. The touch screen was clean and had no damage your tech left it dirty and the screen looks damaged. The buttons surrounding the screen, a few of them look damaged like a residue was smeared on one or two buttons or something. My honest feedback is that I am pissed and I will take a closer look at it tomorrow before I bring it back in to get corrected. If the touch screen is damaged by your tech you are paying for a new one. Unbelievable, the plastic panel that the tech failed to install correctly also has damage. I will be sure to have a manager sit with me in the car and look at everything. Maybe I need to babysit your technician and film their work to protect myself? ZERO STARS OUT OF FIVE I was 15 minutes early to my appointment and you took three hours to **** up my display. Amazing service.
8/7/2019
Jennifer O. VERIFIED CUSTOMER
Rick Weesel has always been great at providing great customer service.
8/7/2019
Patrick R. VERIFIED CUSTOMER
The check BSM light came back on as soon as I left the lot!