Paided for tail light but awaiting call back to schedule install. Continued to obtain text messages about status update on work that obviously was not on my cat. When reached out regarding message never got a response.
9/17/2022
jay b. VERIFIED CUSTOMER
The system is goofy. I didn't receive the text that should have been sent, so I called 45 minutes later and was told they put the wrong area code into the system. When the text finally showed upI clicked the link and saw two cancelled orders. I sent a text and got a new link that showed the correct invoice. Ibpaid for my $15 touchup paint and immediately got an automated response that said "Update: Great news jay! Your vehicle is all serviced and ready to come home! Thanks, William Newton." No idea if my paint was actually ordered.
7/10/2021
nick g. VERIFIED CUSTOMER
I did not bring my vehicle in for service, why am I receiving this survey?
7/7/2021
Charles A. VERIFIED CUSTOMER
Great Staff!!!
5/29/2021
Robert M. VERIFIED CUSTOMER
Not happy with service regarding insurance requirements. Very disappointing
5/28/2021
marlon a. VERIFIED CUSTOMER
Awesome service he help to find the parts looking for
5/27/2021
**** J. VERIFIED CUSTOMER
Problem never fixed, came in 3 time today.
5/18/2021
Nancy S. VERIFIED CUSTOMER
I'm 75 and he was very helpful and explained things to me so that I could understand.
5/17/2021
Jeffery H. VERIFIED CUSTOMER
Mike was very helpful and prompt in taking care of us.
5/16/2021
Dennis E. VERIFIED CUSTOMER
Thank you to Greg for his great help and customer service. Unmatched in my opinion. Also thanks to Scott the service mgr for going the extra mile.
5/16/2021
Kevin K. VERIFIED CUSTOMER
Thank you for the timely service, got me in and out of there so I could go home and enjoy a BBQ with the family.
5/16/2021
Dewayne P. VERIFIED CUSTOMER
Greg really help me when I needed it. I was on the road and the check engine light came on and I was losing power. I called Toyota Service number and Greg was very helpful. Once I got the vehicle back to the dealership he did a diagnostic with a code reader explained to me what the codes meant and scheduled my truck for maintainance. Now I am on the road again. Thanks to his excellent service and professionalism. I have been a loyal member for 8 years and dealership has never let me down and has always provided great service. Thank you so much!
5/16/2021
Erenn K. VERIFIED CUSTOMER
Mike was very helpful. He called me about the maintenance of our RAV4 Hybrid to clarify an issue. He also went to retrieve my car from service when I had been waiting for the vehicle to be brought up to the service exit area.
Thanks,
Mike.
Erenn
5/16/2021
Karlene S. VERIFIED CUSTOMER
Took care of us and sold me my new vehicle. Very happy today. Our service rep chat was awesome
5/16/2021
Kent A. VERIFIED CUSTOMER
AS usual, Dustin and team did an outstanding job. Always goes the "extra mile".
5/15/2021
Katherine M. VERIFIED CUSTOMER
He was very helpful and explained everything in detail. Very efficient.
5/15/2021
Patricia L. VERIFIED CUSTOMER
Good service & all my questions answered.
I will recommend Greg & West Hills to everyone.
5/15/2021
William S. VERIFIED CUSTOMER
Patrick..very professional and polite too!!
5/15/2021
Kenneth D. VERIFIED CUSTOMER
Thank You!
5/15/2021
Hannah T. VERIFIED CUSTOMER
Dustin was incredibly accommodating and helped intensively through the entire process. His customer service was superb.