Longo Toyota Auto Repair Service of Prosper

David did a great job and provided excellent customer service

Dakota went out of his way to offer great support, answer my questions and Make me feel comfortable on my first time visit to longo Toyota.

Great explanation of Service required

I called and informed Stacy that I had put iblems starting my COO Tundra so he asked that I just bring it in without an appointment. I was greeted very friendly by a lady who asked why I was there and she covered my seats and the floor then walked me in to see Stacy. I waited just a few minutes and then Stacy took my information, showed me the facility and asked that Ibtake a seat. I was never told how long it would be but did not expect it to take too long. It was about an hour in when I had to have someone find Stacy and have him check on my truck. When he returned he explained they will be running more tests. I had just seen two service techs working on the vehicle for almost thirty minutes and wondered what were they doing! Another 30 minutes and still no update. I did not see my truck anymore so Hanna who was very helpful found Stacy again and took me to the shop floor to get a status. At that time they finally started a test on my battery and after another 30 minutes they said it failed. That should have been the very first thing tested and not 90 minutes later. I do not feel Stacy had a good understanding of what it would take to analyze my problem and did not stay on top of it or keep me informed. Stacy told me multiple times they would need to run a few tests and it should not take more than twenty minutes. All in all I was at the dealer ship two and a half hours. The only good part of my visit was how pleasant Hanna was to me and I watched her interact with many customers and she made everyone welcome and always found someone to address any questions they had.

DAVID was outstanding

David A and Billy we’re both extremely helpful. They were very knowledgeable and sincere which made my service appointment smooth and easy. I want to thank them both for all that they did!!

The wait was long but Stacy was very good

Very good service Dakotaand David are very helpful

Nearly 3 hours for a scheduled 25,000 mile service on a tundra seems a bit absurd. While Stacey did inform me of an issue with the skid plate after hour 2, he also mentioned the technician working on the truck was a bit green and couldn't solve the issue...which turns out was a dropped bolt while trying to reinstall thw slid plate. What was really disappointing, aside from a relatively mundane service taking 3 hours, was that it took a minimum of four techs including the service manager to fish out a dropped bolt from a "green" technician. I dont like paying 50k for a truck as well as the extended maintainene package to have either poorly trained or unqualified folks working on it. From a first visit to your service department very disappointed. Stacey and the service manager were very kind and i think embarrassed by this, i cannot blame them for this or trying to get it fixed. Not sure I will come back, even though it is extremely convenient for me from Celina.

Stacy did an awesome job.

Stacy is Great! (In my Tony the tiger voice.) He was eagar, positive, informative, knowledgeable, and passionate... I received top of the line service; on something as an oil change. He makes me feel comfortable and trusting that my vehicle will be in good hands.

David was very friendly, professional and thorough. The facility is beautiful; amenities and design were perfect! My kids were with me for the oil change because it’s Christmas break and they thought it was a fun outing instead of an errand/chore. The video games, cocoa and ample seating was great. I’ve been a Toyota owner for 4 years and have been driving to Plano for service because the Toyota McKinney service department is so horrible. Welcome to Prosper, Longo Toyota!

Great services and personal

He did a great job!

Shawn did an excellent job. Dealership was quick and thorough. Pick-up/drop-off driver (Mark) was courteous and punctual.

Outstanding customer service! David has taken great care of us now the two times that we have been in.

Good job done

Dakota was very knowledgeable, patient and supportive. I will for the service he gave today most definitely come back to proper Toyota though far from me. Great service! Oh comfy environs

Outstanding customer service from David Araujo, as well as everyone else from the Longo team. David was very professional and welcoming. Additionally, everyone I came across greeted me warmly with a smile and hello and asked if I needed any additional assistance. Almost walked away with a new Tacoma because of it.

Great Service!!!!!! Could not be happier!!!!