Longo Toyota of Prosper always has the best customer service!
2/13/2019
Thang N. VERIFIED CUSTOMER
Be careful with customers car technicians damage car during work on it
2/13/2019
Merlin D. VERIFIED CUSTOMER
Doug addressed my concerns He also said he would take up another issue with a bubble on my door interior with the manufacturer. He agreed with me that it should not have happened. Thanks for helping me get my concerns resolved
2/13/2019
Salman M. VERIFIED CUSTOMER
I brought my car there for oil change. Few days ago noticed a tiny drop of oil on the floor, asked him to check and see where that oil was coming from. He said he cannot do it today , bring the car back after a week,. Although he could have done it today
2/13/2019
Edy B. VERIFIED CUSTOMER
Im very happy with the service and the people specially Mrs. MH
2/13/2019
Donald T. VERIFIED CUSTOMER
Dakota does a great job and Lingo Toyota should be proud to have him. His attention to detail and taking care of the customer is shown everytime we see him.
2/12/2019
Kory S. VERIFIED CUSTOMER
Chris did a great job
2/12/2019
Tony O. VERIFIED CUSTOMER
Excellent service by Toyota of Prosper. Thank you Doug!
Tony.
2/12/2019
Alan R. VERIFIED CUSTOMER
Professional service provided. Thank you
2/12/2019
Annette P. VERIFIED CUSTOMER
Great service from Chris!
2/12/2019
Edward C. VERIFIED CUSTOMER
Always meets my expectations.
Thank you!
2/12/2019
Mike M. VERIFIED CUSTOMER
Very professional and personable.
2/12/2019
Gail C. VERIFIED CUSTOMER
Doug did an excellent job in communicating the work to be done. I am pleased with Longo’s service.
2/12/2019
Dennis A. VERIFIED CUSTOMER
Service was quick and complete. Service rep did a great job. I appreciate her friendly help. Thanks.
2/11/2019
Abbie D. VERIFIED CUSTOMER
I was pleasantly surprised to have our tire repair done in about an hour. Thank you!
2/11/2019
Clint C. VERIFIED CUSTOMER
Great communication!
2/11/2019
Paul G. VERIFIED CUSTOMER
Well I did not schedule my truck, someone from Toyota did. When I got there I found out the oil change was going to take an hour and a half and there was some recall notice on it, so my simple half hour oil change turned into needing to leave it for 3 and a half hours. When I asked for a ride the shuttle was supposedly not available so I had to call my wife, have her stop what she was doing and come get me. Finally it was done and ready. Went to pick it up and I had a refuel light on the truck. Come to find out it was something to do with the recall item and I had to stand there out in the cold and wait for them to fix it. Paying attention to details is important I guess they don’t do that. I was also under the impression that when I had service work done my truck was supposed to be washed and vacuumed out, none of that was done.
2/11/2019
Rozina A. VERIFIED CUSTOMER
You guys deceive customers totally. You prom & say something but actually do different stuff. Service DEPT never answers the telephone & we have to call main no switchboard to get thru. I have tried it 13 times or more. Only reason I come is bcz you are close but when Toyo of Plano on Hwy 121 opens soon then you will loose my business.
I have discussed this w/Serv Director via phone & in person but it’s all hogwash bcz no one care about proffessionalism here at LONGO.
You guys are all the same only money ???? is your forte but not good cust service for lasting cust retention.
I am a retired senior citizen who never expected this to happen. But then why would you care. I don’t expect a response from you bcz it had not mattered so far so many times. Have a great month.
Yasin R. Ali , MA. JD.
Frisco TX
224/597-8397