Troy was very professional and friendly throughout the entire process. I enjoyed my entire experience.
7/10/2019
Dana F. VERIFIED CUSTOMER
She did a fantastic job! It was quick! Thank you Molly
7/10/2019
Nicholas L. VERIFIED CUSTOMER
Christina was very warm and informative which enhanced my first-time visit to **** Hannah Kia. I really appreciate the Lyft ride to and from my home to get back to my vehicle. I’m strangely looking forward to my next oil change to have the same experience.
7/10/2019
Denis T. VERIFIED CUSTOMER
Christina was courteous & the service was fast.
7/9/2019
Dolly E. VERIFIED CUSTOMER
Thanks
7/9/2019
HOLLY L. VERIFIED CUSTOMER
Everything done in a timely manner and very courteous
7/8/2019
Traci W. VERIFIED CUSTOMER
She was great and answered all my questions.
7/7/2019
Erika S. VERIFIED CUSTOMER
Mr Lucas made my day!!
He was very helpfully and he really listened to my needs thank you
Erika
7/7/2019
ROBERT B. VERIFIED CUSTOMER
Troy did a great job communicating and work to a quick solution with the team there at Hannah Kia. Thank you
7/7/2019
STACY S. VERIFIED CUSTOMER
I had my tires replaced 2 weeks ago at the Kia dealership and after my visit my husband noticed my brakes were extremely loud, which was a new issue. I called and spoke with Christina due to the noise being persistant and considering it started the afternoon of my services. I thought this would be a complementary visit due to it being a new issue, immediately after my service. I feel as though diagnostic fees should have been discussed at the time of the appointment scheduling.
7/7/2019
John A. VERIFIED CUSTOMER
Very happy with the service. My only question was did they stop washing the exterior of the vehicle after service? We received a coupon to take it to be washed I was just wondering if they stopped washing the cars after they are serviced. Other than that very pleased with the service.
7/7/2019
Stephanie R. VERIFIED CUSTOMER
Was told on the phone 2.5 hours or less. All I was getting was an oil change tire rotation and top fluids. Dropped car at 1030am didn't get back to it till 4pm. This is totally unacceptable. My floor mats were not vacuumed and I thought I was supposed to be given a car wash voucher which I didn't get. They did not end up rotating tires so all that was done was oil and fluids. This should not have taken 5.5 hours. he did tell me that they were a little backed up I never thought a little backed up meant almost six hours. I had dropped my son off at somebody's house because I was told it was only going to be a couple hours so he was stranded and so was I for way longer then I should have been. I had to even reach out to find out what was going on with my car. This was at three and a half hours and they said they're just starting it and then I did not even get back to my car for another 2 hours. I know that I can pull into a jiffy lube spend a lot less money it will only take less than an hour for an oil change. I'm very disappointed with the service that I received
7/7/2019
KARI W. VERIFIED CUSTOMER
Christina was awesome. Everything went very smooth which is something that just doesn’t happen much anymore. I don’t agree with having to pay for the rental car when it was a recall situation but overall I’m completely happy that I went to **** Hannah!
Many thanks,
Kari
7/7/2019
SABRENA F. VERIFIED CUSTOMER
He has awsome customer service
7/6/2019
Valli S. VERIFIED CUSTOMER
Thank you
7/6/2019
JON S. VERIFIED CUSTOMER
Brought my car in for service on some recalls and Christina was great about updating us on what was done and what was recommended to be done to the car. When it was done we picked up our car and on the way home the motor seized. I was stuck on Andresen hill and Pacific towing came and towed car back to Kia. I was very irritated and Christina and Devin helped me understand what was going on with the car. They put me in a courtesy vehicle and told me they would replace the motor because it was covered under an open ended recall. Christina was very professional and nice to work with.
7/5/2019
Katie C. VERIFIED CUSTOMER
Very friendly, and attentive. Answered my questions and gave excellent advice.
7/4/2019
Patricia M. VERIFIED CUSTOMER
Thank you for everything
7/4/2019
Robin W. VERIFIED CUSTOMER
Issue with vehicle not yet resolved, but service was great so far.
7/3/2019
Bonnie B. VERIFIED CUSTOMER
She was very helpful and knew what she was doing. It was a pleasure working with her.