It has been over a month and I still do not have the Jeep back.
I have had no communication throughout this process, no updates nothing... I have had to call every time to get a status.
I kept getting a date it would be ready and every time it was not ready.
I have had miss communication throughout the process and no one is on the same page at the service department or management team.
I just need to know when we are getting our Jeep back....
11/29/2019
Bonnie L. VERIFIED CUSTOMER
Darin Greene 8s a great service Tech to work with ...I have been happy with his service !
11/5/2019
Chuck N. VERIFIED CUSTOMER
As soon as i got home, the check engine light came on. This was after spending over 1 thousand dollars on my truck. No i am not pleased!
11/5/2019
James L. VERIFIED CUSTOMER
Got my truck back and now the tpms system won’t read the tires and the remote start doesn’t work anymore! Not a great way to earn repeat business from a first time customer!
James L
11/5/2019
SCOTT L. VERIFIED CUSTOMER
Scheduled my appointment last week. One of the services was to install four new tires. The service member didn’t ask any follow up questions regarding the tires before scheduling. Arrived for my appointment today. The service representative didn’t ask which tires I wanted. I had to let him know I wanted the same tires as on the vehicle currently. He said they would need to be ordered. Why didn’t they ask me this question during the original scheduling of appointment last week?
11/5/2019
Steven P. VERIFIED CUSTOMER
My appointment was at 7:45 am and the car wasn’t ready until after 4:30pm. It was a hitch receiver installation. I can’t believe it takes 9 hours to install. UHaul only takes 1.5 hours. I feel like you put something Leone in ahead of me.
11/5/2019
Mark D. VERIFIED CUSTOMER
The quote I received was extremely overpriced. $82.50 for a gas cap. $49.50 to replace a taillight bulb $149.49 to replace the thermostat (which is brand new- I replaced this a couple months ago and it was under $30). 792.07 for rear brakes (Les Schwab just did the front, including new rotors, for $550).
I brought my truck in to be diagnosed for a starting issue that I’m reasonably certain is the fuel pump relay. I received a quote of 4,917.65 without the issue I brought my truck in for even being diagnosed.
Seems like **** Hannah is price gouging customers. I’ve had poor experiences here before and gave you another chance. This is by far the worst.
11/4/2019
Bryan S. VERIFIED CUSTOMER
Thank you
11/4/2019
Reginald S. VERIFIED CUSTOMER
Oil change took at least two hours, and it was a scheduled appointment.
11/4/2019
Elizabeth F. VERIFIED CUSTOMER
Darin was super helpful, friendly and kind! Thank you for everything!!
11/4/2019
Katalini S. VERIFIED CUSTOMER
I’m not gonna return to this place they never communicate with me I have to call in and follow up it’s annoying
11/4/2019
JUDY W. VERIFIED CUSTOMER
Shawn was very informative and a very nice person
11/4/2019
Janelle E. VERIFIED CUSTOMER
Very courteous. Verified the nature of the scheduled service and was efficient in the check in process. After settling in the waiting area, received a text saying if I needed anything or had questions during my wait to let him know. I was originally given an estimated completion time of approximately 2 hours (it was a Saturday) but was notified after 1 hour that my vehicle was done. Receipt given for the recall repair and a handshake thanking me for me for coming in. Kudos Shawn!
11/4/2019
CRAIG F. VERIFIED CUSTOMER
I broke down after driving 2 blocks and the whole car over heated and the whole system went out and I had to push my car a block to get it out of the middle of the road because the whole car stopped working from overheating. I will never trust this place for repairs and we have already bought a car from you guys and I promise it will be the last.
11/4/2019
Susan B. VERIFIED CUSTOMER
Great service and a wonderful caring person taking care of me. Very friendly and thorough.
11/4/2019
Kimberly S. VERIFIED CUSTOMER
You guys are great!
11/3/2019
ARPAN C. VERIFIED CUSTOMER
It is inconvenient that there would be no pictures taken of issues during the service. It is not right to just have to take the representative on face value, when there are concrete examples of over 100% markups on services. This is my last time going to the dealer for a service of any sort.
11/3/2019
Sarah T. VERIFIED CUSTOMER
Shawn was very courteous and answered all of my questions.
11/3/2019
Terrence N. VERIFIED CUSTOMER
Shawn was very polite and courteous, and he found my left rear tail light was full of condensation. He got a new one and had it installed the next day. You are lucky to have him in your service department. With deepest respect, Terrence L. Nowicki, Sr.
11/3/2019
Robert P. VERIFIED CUSTOMER
She questioned the validity of having the new tires put on the front, as agreed upon when we purchased the vehicle. She informed me of the technician would need to validate not us requesting the need for rotating. We had waited 2 weeks and was not called when our new key had arrived ir when we could get an available appt. Michelle with scheduling was excellwnt. She worked well with scheduling around our needs. Much appreciated.