Service with a smile.that's what she brings too the group.always keeping you inform on the status of your vehicle.it's people like this that makes your visit comfortable.kudos to jillard
10/18/2017
Margaret R. VERIFIED CUSTOMER
I originally called Ford to set up an appointment to have recalls done on my vehicle. At which time I was told to bring the vehicle by the following morning. Because I had to work I had my friend drop off my vehicle. I later spoke with Eric by phone. At which time I discussed the issues I was having with my vehicle. At this time he told me I no longer had a warranty on my vehicle. I then told him I did not want any work done that I would just want him to take care of any recalls that were on my vehicle. After I received a text message telling me my car was ready I want to forward. At this time I was told I ordered 260 something dollars for two different diagnoses. I told Eric I was not paying any money because I did not authorize him to do any diagnose nurses on my car I was then told they would waive one of the fees and that I would need $131. Again I refuse to make the payment because I did not authorize the service. The teller told me they were not going to release my vehicle to me. Now Ford is holding my vehicle hostage. And I am forced to pay someone to take me to and from my job while all this drama is taking place.
10/18/2017
Latoya C. VERIFIED CUSTOMER
Great Customer Service!
10/17/2017
Matchmaker Realestate. VERIFIED CUSTOMER
Jillian 's service waa outstanding.
10/17/2017
Anita M. VERIFIED CUSTOMER
Jillian takes care of me every time I bring my car in. Excellent customer service!
10/17/2017
Joan F. VERIFIED CUSTOMER
Jillian is a joy - pleasant and welcoming and super efficient
10/16/2017
Amanda B. VERIFIED CUSTOMER
Bryan and all the other staff members were very friendly and accommodating. I have always had a great experiences at this location, and this one was certainly the best so far.
10/15/2017
Donna S. VERIFIED CUSTOMER
Jillian is a great customer service rep.
10/15/2017
George M. VERIFIED CUSTOMER
Bryan is awesome
10/15/2017
Tommie H. VERIFIED CUSTOMER
Very good
10/15/2017
Gary R. VERIFIED CUSTOMER
Fixed problem with front end. They did charge me for the works when I just wanted an oil change. They had a question mark there. They could have called. They sent me a expected cost email that was reflecting a regular oil change. Thanks.
10/14/2017
Mitchel M. VERIFIED CUSTOMER
Concerned/thankful/
10/14/2017
Marcus P. VERIFIED CUSTOMER
Disappointed with limited service hours. Not conducive to working professionals
10/14/2017
Bernadette H. VERIFIED CUSTOMER
Was kept up to date on the work being done.Like that a lot.
10/14/2017
Luis A. VERIFIED CUSTOMER
Had to wait 3 hours to get pick up! The service to my truck was fine!!
10/14/2017
James G. VERIFIED CUSTOMER
Eric kept me informed on the status of my truck and made sure it was done in time
10/14/2017
Thomas U. VERIFIED CUSTOMER
I will do anything I can to not go to your establishment again...
10/13/2017
John H. VERIFIED CUSTOMER
I received an email stating rebates based on total dollars spent during the month of October. My bill for the service performed was $509.
In checking my bill, I do not see any rebate. Please adise,
10/13/2017
Freda H. VERIFIED CUSTOMER
I really appreciate prompt attention to needs
my service
10/13/2017
Stephanie W. VERIFIED CUSTOMER
Melissa Lebran delivered phenomenal service during my last appointment at Sutton! She is ALWAYS so helpful in explaining what's going on with my car and keeping me informed of the progress. And she does it all with a smile and pleasant attitude. Besides all that, I must say it's refreshing to see a woman working in the service department which is usually dominated by males. She made sure I had a loaner while my vehicle was being repaired, and that was huge for me! I was able to get to work most importantly, and go about my day without having to worry how I'd get around without having a vehicle.