Greeted as soon as I entered and asked what I needed. Explained the services that were needed and approximate cost of services. Then told approximate time services will take.
10/9/2025
Zachary L. VERIFIED CUSTOMER
No issues, thanks
10/8/2025
Sybil P. VERIFIED CUSTOMER
Since Jason has become my Service Advisor for about 2 years, I think he has been exactly that my Service Advisor.I can talk to him, he actually listens, makes recommendations, and we move forward. He is always professional and above all respectful.
10/8/2025
Latishea N. VERIFIED CUSTOMER
Service provided was great.
10/8/2025
Arties B. VERIFIED CUSTOMER
She was very courteous and professional I enjoyed our interaction.
10/8/2025
Francine A. VERIFIED CUSTOMER
Staff is knowledgeable, presents kind and friendly….
10/7/2025
Paulette M. VERIFIED CUSTOMER
Excellent customer service!
10/7/2025
Tanisha T. VERIFIED CUSTOMER
Jason and the staff was absolutely wonderful. They repaired my tire with professionalism and care.
10/7/2025
Marlene G. VERIFIED CUSTOMER
Jason is the best
10/7/2025
Lenora T. VERIFIED CUSTOMER
Nice service worker
10/7/2025
Shaketta M. VERIFIED CUSTOMER
My experience was great however, I feel that I brought a new car from the company, I should’ve aa discount or incentive on my oil change.
10/7/2025
Michelle C. VERIFIED CUSTOMER
2hrs for an oil change is a bit long...
10/7/2025
Roe L. VERIFIED CUSTOMER
I enjoy my service today.
10/7/2025
Douglas O. VERIFIED CUSTOMER
I had 3 problems 1the break lights stayed on 2 the TPMS sensors needed replacing or setting 3 my key fob didn't work. You had to diagnose the vehicle to find out what was going on however, there were three different diagnoses that I was charged for and the only thing that was fixed when I picked up my vehicle was the brake light switch I was told that they could not tell which TPMS was bad so nothing was done about that. also I was told that I have to have a special part to fix the key fob so that was not fixed either. After leaving the dealership with my dcar I went to another mechanic not a ford mechanic and they set reset my key fob now it's working. Suttondd charge me for diagnose and did not fix my key fob or my TPMS sensor but I was charged. I don't think that's fair to be charged for something that you did not know how to fix I would like a partial refund I feel that would make it right
10/6/2025
Tisha F. VERIFIED CUSTOMER
I always know my car is in the best of hands with Bryan. He never disappoints!
10/6/2025
Nastasha L. VERIFIED CUSTOMER
Bryan and everyone else were really nice and helpful. I even stopped in with Mr Lester **** to look up a vehicle. Great staff at Sutton Ford!
10/5/2025
Sharon T. VERIFIED CUSTOMER
Jason was great. Service was slow
10/5/2025
Terence B. VERIFIED CUSTOMER
Excellence service always since I bought my mustang gt from you off the floor i love it!!! Thank you!!!