Jaime was just as great as Jillian. This staff is great from what I have experienced so far. I have decided to make this location my permanent maintenance/repair home due to the consistency in service and compatible pricing.
9/22/2020
Ladonna T. VERIFIED CUSTOMER
As before she was great. I am always busy, and she was honest with the wait time as well as arranging transportation for me so that I could continue my day while they worked on my car.
9/22/2020
Meghan M. VERIFIED CUSTOMER
Jessica was great! She's super nice and attentive
9/22/2020
Monique C. VERIFIED CUSTOMER
Erik was very helpful in getting my vehicle fixed. He was able to get me assistance with same day service which was greatly appreciated.
9/22/2020
Ladonna T. VERIFIED CUSTOMER
Jillian was very pleasant considerate and honest. That is refreshing. Also, she followed through on everything I asked of her.
9/22/2020
Winnie L. VERIFIED CUSTOMER
None
9/22/2020
Christopher M. VERIFIED CUSTOMER
I thought it was going to be a new fender painted but the repair job on the existing one was a top notch job. Thanks for making it right on our suv. Looks great. I will definitely tell anyone interested in a vehicle to go to Sutton ford
9/20/2020
Gabriela M. VERIFIED CUSTOMER
Helpful and knowledgeable always with a smile. Effective intake and correct assessment of the time needed to be there or offering a shuttle transport.
9/20/2020
Phyllis W. VERIFIED CUSTOMER
Ms. Harris was very pleasant and informative.. thank you for your courtesy
9/19/2020
Cherise W. VERIFIED CUSTOMER
I haven't had the best experience with the service department in the past. To be honest this time didn't start off right, but it turned around and ended really well.
9/19/2020
Lisa H. VERIFIED CUSTOMER
He made sure that I was a happy customer and gave me the respect as a long time customer. Thank you again!
9/19/2020
Steven H. VERIFIED CUSTOMER
Everything went fine. Luckily I got there early enough to get right in. I drive all the way from Lake Point Tower in Chicago and don’t like The first come first serve. I’d rather have a specific appoint and not be nervous the drive down. One time I got there and was told there are 6 ahead of me. I killed the whole day waiting for a routine oil change maintenance. By the way, I found out Sutton is no longer a Lincoln dealer. Should I find a dealer downtown although I buy my cars at Sutton?
9/19/2020
Johnella J. VERIFIED CUSTOMER
Very professional and customer service oriented!
9/18/2020
Johnella J. VERIFIED CUSTOMER
Great service!
9/18/2020
Louise R. VERIFIED CUSTOMER
Jessica was great! She answered questions I had about the rebate. She explain everything so clearly where I could easily understand my options. Thanks Jessica!!!
9/18/2020
David . VERIFIED CUSTOMER
Great customer service
9/18/2020
Kelley M. VERIFIED CUSTOMER
Thank you
9/18/2020
Balen C. VERIFIED CUSTOMER
She was very mannerable. Pleasent to work with, she gave excellant service!!!!!
9/18/2020
Kimberly W. VERIFIED CUSTOMER
She was very professional and answered my questions with no hesitation in the answers. Great job!
9/18/2020
Helen J. VERIFIED CUSTOMER
Melissa is always customer focused
She keeps you informed about the status and what going on with your vejhicle