Jillian Stanford is always a pleasure to deal with. On the phone or in person she has the highest level of customer service.
10/17/2020
Sylvia K. VERIFIED CUSTOMER
Very good customer service.
10/17/2020
Vernell H. VERIFIED CUSTOMER
Melissa was very professional and friendly.
10/17/2020
Charles A. VERIFIED CUSTOMER
She was accurate with the timeline very polite and informative. I was very pleased by her professionalism.
10/17/2020
Howard Reginald. VERIFIED CUSTOMER
Appreciate the great service
10/17/2020
Theresa F. VERIFIED CUSTOMER
Wonderful service as expected and received. You are the best!
10/17/2020
Julian G. VERIFIED CUSTOMER
So to start, the lovely lady at the desk who took my keys and got my car ready to be serviced was lovely. Customers were going nuts on her on the phone and in person while I was there I could tell and she kept her composure the whole time I swear she needs a raise make that **** happen TODAY. Every time I come she’s super nice, super friendly, and super welcoming. Seriously a top tier team member of yours.
The rest of y’all are pretty nasty though everyone except the lady at the desk either wore a mask improperly or not at all. Really **** when everyone is breathing all over my personal items such as my KEYS and the INTERIOR OF MY VEHICLE. Y’all gotta get it together there’s no reason for a major business to be this disgusting and this carefree during a global pandemic. If I or the older folk I live with get sick then I’ll be on 10. Seriously taking this into consideration next time I need an oil change.
10/17/2020
Ronnie T. VERIFIED CUSTOMER
Great work
10/17/2020
Kerry F. VERIFIED CUSTOMER
Melissa and her team did a great job again for us!! All of our family cars go through Melissa for their service, she is the best !!!
10/16/2020
Rickey B. VERIFIED CUSTOMER
I got in at about 7:30am or 8:00am, I didn't get out until approximately 2:30pm. Miss Hariss was the reason for me not getting upset. I had brakes and rotors installed all around, and I had to pay over a thousand dollars. I was feeling ripped off to say the least. But I didn't want to act a fool in front of the young lady who was real professional. ?
10/16/2020
Regina R. VERIFIED CUSTOMER
My passenger side door does not open from the inside and the window switch doesn't work. I'm not happy!!!!!!!
10/15/2020
Kwahjalyn D. VERIFIED CUSTOMER
Jillian is always very pleasant. She even remembered my name with out me even telling her & I haven’t been to Sutton Ford in several months
10/15/2020
Gwendolyn M. VERIFIED CUSTOMER
She is always professional friendly and caring. I like her style.
10/14/2020
John C. VERIFIED CUSTOMER
Jessica is one of the most professional customer service managers i have ever encountered in my lifetime. She naturally balances service excellence and eloquence. She listens well, documents well and responds well. She is very knowledgeable about Ford practices. She gives me a reason to continue driving 1+ hrs for service.
10/14/2020
Shineria M. VERIFIED CUSTOMER
Jaime was knowledgeable when he gave me the correct tire pressure and told me when my air pressure notification would engage which is 28 by the way... He also remembered that I preferred to be picked up after 330pm due to elearning with my child. He gave great attention to detail with a smile and prompt service!!
10/14/2020
Joseph R. VERIFIED CUSTOMER
Work that needed to be done was put off again. A ride was offered and then I was told they’d be unable to give me a ride home or a vehicle to drive so that my truck could be left so the service work could be completed.
10/14/2020
Angela B. VERIFIED CUSTOMER
Very nice and pleasant young lady. And explained everything I needed. Thank you agan, Jessica Harris. Ms. Beasley
10/14/2020
Margurite M. VERIFIED CUSTOMER
Jaime and Jillian as always are Most accommodating, friendly and professional. But, the young lady in the cash office was very sharp and unprofessional and her interaction with me about not putting my hand too far under the plastic. I’m sure that was in response to the Covid-19 virus protocols. . She couldn’t hear My name clearly because of the mask so I just stuck my credit card under the The plastic so she could read my name. Her response was more of a “scolding.” This is not the first time and I have not been pleased with her lack of professional demeanor. I have been a regular customer of Sutton Ford since 2007. I just brought my granddaughter there last month to buy her first car. I know these are stressful times but this young lady needs to be more pleasant and professional during Covid and beyond. Thank you.Margurite M
10/14/2020
Jon S. VERIFIED CUSTOMER
Jaime was an outstanding host. Answered all questions I asked him about my vehicle. He made sure I was satisfied before I left. He’s a good person.
10/14/2020
Tinish J. VERIFIED CUSTOMER
The service for my vehicle was great but most of all Mrs.Stanford and Jaime customer service is so awesome.